Quality Coach
Bataan
I am detail-oriented with expertise in system processes, contract management, and quality assurance. Skilled in real-time support, coaching, and process improvements. Seeking to contribute to a growth- focused organization while continuing to develop professionally.
Dnata Travel Inc, full_time
Jan 2024 to Mar 2025
I support agents with system knowledge, process updates, and procedure awareness to ensure high work quality. I provide real-time support, side-by-side coaching, and feedback to help reduce errors and reworks. I coordinate with Subject Matter Experts, Team Leads, and the Training team to resolve unclear processes and maintain accuracy. I deliver agent updates, conduct knowledge checks, and assist in training plans to improve team performance. I communicate quality standards, implement process improvements, and help drive operational excellence. I stay adaptable, take on bigger challenges when needed, and maintain a positive attitude during changes in schedules, processes, or responsibilities.
Dnata Travel Knc., full_time
May 2018 to Dec 2023
I review rates and data loaded into the system to ensure accuracy, making corrections when needed. I coordinate with Product/Market Managers to resolve any contract discrepancies and avoid misinterpretations. I work closely with Direct Team Leaders and Product Managers to troubleshoot system errors or limitations affecting contract uploads and follow through until issues are resolved. I test contracts to ensure all data entered is accurate and reliable. I handle and organize all required documents, making sure they are complete and properly filed. I update room inventories, including stop sales, room allocations, and top- ups, as needed. I ensure all approved transactions are correctly reflected and live in the system.
Dnata Travel Inc., full_time
Apr 2017 to Apr 2018
I capture and verify data on rates, room types, inventory, booking policies, and property details. I understand different hotel/property types, services, and amenities. I coordinate with the Team Leader and Purchasing Manager to resolve contract discrepancies and system issues. I work efficiently towards daily and weekly targets while ensuring accuracy and quality. I manage multiple tasks, solve problems independently, and communicate clearly with the team. I stay flexible, organized, and focused in a fast-paced environment.