E-commerce Administrative Virtual Assistant | Amazon | Shopify
Metro Manila, Quezon City, Philippines
I’m an experienced Virtual Assistant with a background in administrative operations, e-commerce, Amazon, Shopify, product management, and customer support. I support businesses with the day-to-day work behind their operations—from maintaining product information and e-commerce stores to organizing records, handling customer inquiries, preparing reports, and keeping administrative processes on track. My e-commerce experience includes Amazon Seller Central, Amazon product listings, Shopify store support, product research, product data management, inventory-related tasks, and supplier research. My administrative background includes documentation, records management, payroll support, scheduling, reporting, customer service, and general office operations. I also use ChatGPT and Claude to support research, organize information, draft documents, and improve repetitive workflows while reviewing outputs for accuracy. I’m best suited for businesses that need someone who can work across e-commerce and administrative operations without needing every task to be explained from scratch. Services I can support: • Amazon & Shopify support • Product listing & product data management • Product and supplier research • Administrative support • Spreadsheet and data management • Customer support • Documentation and reporting • E-commerce operations If you’re looking for an experienced Filipino VA who can support both your back-office operations and e-commerce workflow, I’d be happy to connect.
Sompaty, part_time
Jul 2025 to Oct 2025
• Managed Amazon Seller Central as the primary account administrator, monitoring account health and addressing listing suppressions. • Maintained FBA inventory levels and created shipping plans to support stock movement. • Coordinated with suppliers regarding product availability to help maintain inventory continuity.
LSA, part_time
Nov 2024 to Apr 2025
• Created and maintained Amazon Seller Central listings covering titles, descriptions, images, keywords, pricing, and inventory information. • Updated product data while maintaining consistency and completeness across listings. • Applied Amazon listing requirements to support accurate and compliant product information. • Coordinated product-data updates with the team to maintain consistent catalog information.
Gem Foods International Inc., full_time
Sep 2024 to Apr 2025
• Supported daily office operations through schedule coordination, document management, and administrative workflow support. • Managed employee records, payroll-related processes, government benefits, and HR documentation. • Coordinated vehicle maintenance and related administrative requirements to keep company resources operational. • Organized company events and handled the administrative coordination required for smooth execution.
FRS Mechanic Inc., part_time
Aug 2024 to Dec 2024
• Supported purchasing by sourcing and ordering tools and products according to operational requirements and budget. • Maintained supplier records, tracked shipments, and updated purchasing documentation to keep procurement information organized. • Monitored inventory levels and researched new products and suppliers to support purchasing decisions. • Assisted with purchasing-process improvements focused on operational efficiency and cost control
LumiPets, part_time
Jun 2024 to Apr 2025
Handled customer inquiries on orders, returns, and refunds via email and live chat Managed order processing, tracking synchronization, and promotional campaign setups Maintained product listings and researched trending pet products for catalog expansion
A1+ Multinational Packaging Inc., part_time
May 2024 to Jul 2024
Coordinated project communications, documentation, schedules, and procurement activities to support client requirements. • Prepared proposals, reports, and case studies while tracking project progress against deadlines and budgets. • Maintained client files and project documentation for organized information access. • Documented meetings and action points and provided project-status updates to the Vice-President
El Mejor Enterprise, internship
Nov 2022 to May 2023
• Conducted product inspections and maintained inspection and test-result records to support consistent quality standards. • Analyzed inspection data to identify trends, quality issues, and opportunities for process improvement. • Recommended corrective actions based on inspection findings. • Coordinated with marketing staff to align product quality with customer expectations and demand.
OCB Enterprises, full_time
Jun 2016 to Aug 2019
• Supported new stall and store openings by introducing fast-moving products and recommending inventory suited to customer needs. • Built customer relationships and provided product recommendations to support sales and retention. • Mentored staff on sales activities and supported team performance toward revenue goals. • Handled escalated customer concerns and shared field insights with the team.
JDO Trucking Services, full_time
Aug 2013 to Jul 2015
• Maintained personnel, financial, and operational records to keep business information organized and accessible. • Coordinated office correspondence through email, chat, phone, and package handling. • Prepared reports and presentations and supported day-to-day administrative requirements. • Processed purchase orders from the company portal, printed sales invoices, and prepared RTV documents for defective products.
Omega Paper Products & Printing Enterprise, full_time
Aug 2012 to Jul 2013
• Handled customer inquiries, product and service concerns, and complaints as a primary customer contact. • Provided product and service information to help customers resolve issues and make informed decisions. • Communicated customer concerns to support service improvements and customer satisfaction.