Virtual Assistant/ Freelancer
Laguna
I am equipped with strong proficiency in both Filipino and English. Possesses solid experience in customer service, demonstrating excellent interpersonal, problem-solving, and communication skills. Highly adaptable and motivated to transition into an English teaching position, bringing a unique blend of academic training and real-world communication experience. Committed to fostering a positive and inclusive classroom environment that supports student growth and language development.
Toovem Philippines OPC., full_time
Sep 2025 to Aug 2026
Writtenclear,professionalemailresponses addressing complex customer inquiries, product issues, and billing requests. Inbound: Handled 50+ daily inbound calls, diagnosing customer issues, deescalating frustrated callers, and delivering accurate solutions. Outbound: Conducted strategic outbound calls for follow-ups, account updates, customer onboarding, and proactive retention efforts. Converted prospective buyers via live chat by answering real-time product queries and guiding users through the checkout process.
Concentrix, full_time
Mar 2021 to Jul 2025
Inbound: Handled 50+ daily inbound calls, diagnosing customer issues, deescalating frustrated callers, and delivering accurate solutions. Outbound: Conducted strategic outbound calls for follow-ups, account updates, customer onboarding, and proactive retention efforts. Converted prospective buyers via live chat by answering real-time product queries and guiding users through the checkout process.
Daikyo, full_time
Feb 2016 to Jun 2016
Inspect the item from production item
DSWD, full_time
Jun 2015 to Jun 2016
House to house visit to counduct interview to the house holds.