Administrative VA | Travel & Customer Support
Rizal
I bring 6 years of experience in customer service and travel operations, with a strong background in problem-solving, client communication, documentation, and process-driven work. I’m naturally curious and have a wide range of interests, which helps me adapt easily to new industries, tools, and ways of working. I learn quickly, embrace new challenges, and enjoy expanding my skills beyond what I already know. I’m the kind of professional who pays attention to the details, takes ownership of responsibilities, and stays composed when things get complicated. I take pride in delivering work that is accurate, organized, and dependable.
WNS Global Services , full_time
Jun 2025 to Jun 2026
Provided B2B email and phone support for corporate travelers, managing end-to-end business travel arrangements including flights, hotels, rail transportation, and car services. Ensured itinerary accuracy while adhering to client travel policies and service standards, and coordinated with airlines, hotels, and transportation vendors to confirm, modify, and resolve bookings. Collaborated with internal teams to maintain seamless travel operations and accurate travel documentation.
TaskUs, Inc, full_time
Mar 2024 to May 2025
Performed dual responsibilities as a Content Moderator and Digital Financial Advisor, reviewing multimedia content for compliance with platform policies and community guidelines. Provided chat and email support for cryptocurrency, digital wallet, and transaction-related concerns. Assisted customers by explaining technical and financial concepts clearly, coordinated with clients and onshore teams to resolve escalations, and prepared detailed shift endorsements and operational reports to ensure workflow continuity.
WNS Global Services, full_time
Apr 2021 to Feb 2024
Promoted to a Support Specialist role handling flight, hotel, car rental, and activity bookings while providing customer and internal agent support through live chat, email, and voice channels. Coordinated with travel vendors to arrange, confirm, and modify bookings, investigated booking discrepancies, and maintained accurate operational documentation. Supported reporting, calibration, and process improvement initiatives while assisting production operations during high-volume and business-critical periods.
FIS Global Solutions, full_time
May 2020 to Jan 2021
Handled financial bank account and provided phone support to account holders regarding billing inquiries, card reissuance, transaction verification, lost or stolen cards, and dispute resolution. Promoted to Tier 2, handling escalated calls from customers requesting higher-level assistance, addressing complex concerns, and maintaining strong customer relationships. Ensured compliance with financial policies, protected sensitive customer information, coordinated with specialized departments to resolve concerns, and maintained accurate case documentation.
Self-Employed, freelance
Mar 2016 to Mar 2021
Managed hands-on online selling operations from product sourcing and Facebook/Messenger promotion to customer orders and end-to-end fulfillment. Coordinated with warehouse suppliers, communicated directly with customers, monitored orders and payments, and arranged pick-ups, meet-ups, and deliveries. Built practical experience in online sales, customer communication, order management, supplier coordination, and business administration.