Genemark C.

Customer Support VA Team Lead Trainer

Metro Manila

Overview

I’m Gene,I have 6 years of experience in customer service and team training at global brands like Nike, Citi, and Macy’s. I know what exceptional customer service looks like. I also handle inbox and calendar management, client support, document preparation, and process organization, with a trainer’s eye for building clear systems that make your business easier to run. Let’s talk about what you need off your plate.

Skills and Tools

• Customer Support
• Email Support
• Ticket Management
• Complaint Resolution
• Chat Support
• Conflict Resolution
• Call Center Operations
• Quality Assurance
• BPO Operations
• Tier 2 Support
• Customer Success
• Escalation Management
• Phone Support
• Remote Support

Work History

• Trainer

  Concentrix, full_time

  Jan 2024 to May 2026

  Facilitated new hire classes, coaching sessions and quality assurance. Coordinated with stakeholders and clients.

• Customer Service Representative

  Concentrix, full_time

  Oct 2019 to Dec 2023

  Handled consumer contacts via phone, chat and email. Resolved their concerns and know when to escalate cases. Also part of Product Specific and Sales team.