Executive Operations | Support VA
Philippines
⭐ What I Do Best ✅ Executive Support & Calendar / Email Management ✅ Customer Support & Student Success ✅ CRM + Project Management (Go High Level, Salesforce, Notion, Trello, Monday.com, Thrive Learn) ✅ Operations Coordination & Task Management ✅ Event / Masterclass Coordination for coaches & online programs ✅ SOP Documentation & Workflow Optimization ✅ Payments & Subscriptions (Stripe, PayPal) • Supported a CEO of an online coaching company — managing student onboarding, coordinating Masterclasses, handling payment issues, and keeping operations running smoothly. • Former Quality Specialist II at Western Union — led calibration sessions, coached vendor teams, and strengthened customer interaction standards globally. • Quality SME at ANZ Bank — ensured compliance, documented processes, and coached teams across multiple regions. • Known for being proactive, reliable, detail-driven, and calm under pressure — especially in fast-moving environments.
EvokeSuccess Pte Ltd
Aug 2022 to Present
• Manage CEO scheduling and program operations. • Handle Stripe subscriptions, billing updates, and payment workflows. • Maintain SOPs, documentation, and backend administrative support.
Western Union Services Philippines Inc.
Jul 2017 to May 2022
• Supported KYC, privacy, QuickPay compliance, and payment-handling accuracy. • Led calibration, call listening, and multi-team quality improvement initiatives.