Customer Service Representative
Cavite
Customer-focused professional experienced in both direct customer support and healthcare-administrative work. For 11+ months, I've handled 40+ daily customer inquiries via phone, chat, and email at Amazon, maintaining a 95%+ satisfaction rating while resolving order, account, and delivery concerns — often under time pressure and with strict quality guidelines.
Amazon, full_time
Sep 2025 to Present
Handled 40+ daily customer inquiries via phone, chat, and email, resolving order, account, and delivery concerns while maintaining a 95%+ customer satisfaction rating. Logged accurate records of every interaction and applied conflict-resolution skills to de-escalate and resolve complaints under strict service-quality guidelines.