Virtual Assistant | Social Media, Customer Support Admin
Metro Manila
I help busy business owners and teams stay organized, responsive, and consistent by handling the day-to-day work that keeps their business moving. 💼 My experience covers virtual assistance, administrative support, customer support, chat and email support, social media management, community management, lead generation, and online business tasks. ✨ I can help with: • 🗂️ Virtual Assistance: administrative tasks, data entry, research, documentation, and day-to-day business support • 💬 Customer Support: chat support, email support, customer inquiries, follow-ups, and issue resolution • 📱 Social Media: Facebook and Instagram management, content scheduling, community engagement, Canva graphics, and basic content support • 🎯 Sales & Lead Support: lead prospecting, outreach, follow-ups, and customer communication • 🌐 Online Business Support: order management, reports, inbox handling, and other recurring operational tasks I’m comfortable learning new platforms, following established processes, and adapting to the way each business operates. 💻 I use tools such as Canva, CapCut, ChatGPT, Claude, Gemini, Google Workspace, and social media platforms, and I can quickly learn new tools when a project requires them. ⚡ If you need someone who can take ownership of recurring tasks, communicate clearly, keep information organized, and provide reliable day-to-day support, I’m ready to help. 🤝✨
Content Creator (Confidential), part_time
Apr 2026 to Jun 2026
• Managed day-to-day social media activities for a content creator, focusing on Instagram content scheduling, audience engagement, and consistent content publishing. • Created and scheduled 2 Canva-designed posts per week, ensuring content was aligned with the client's preferred style and messaging. • Maintained an organized content calendar to plan upcoming posts and keep the account consistent and active. • Managed audience interactions and engagement to help maintain an active relationship between the creator and their followers. • Organized content and scheduling tasks to support a consistent publishing workflow and long-term account growth. • Followed client instructions, content guidelines, and posting requirements while independently managing assigned social media tasks
MHH, freelance
Mar 2026 to Present
• Transform raw footage and existing content into engaging, platform-ready videos with strong pacing, captions, transitions, music, sound effects, and visual enhancements. • Use CapCut to create clean, engaging edits while following client references, brand guidelines, and specific creative directions. • Adapt video formats, pacing, and visual elements for different social media platforms to keep content engaging and easy to consume. • Manage recurring editing requests and deliver content consistently according to client deadlines and requirements. • Maintain consistency across multiple videos while adjusting editing styles based on each client's brand and audience.
Converge ICT (Myriad), part_time
Dec 2025 to Mar 2026
Handled customer inquiries and provided clear guidance throughout the application process, helping customers understand available services and make informed decisions. • Managed customer questions, objections, and follow-ups through clear and professional communication • Maintained organized customer records and tracked follow-ups accurately • Guided customers through applications and explained service information • Supported sales activities by identifying customer needs and recommending appropriate services • Kept customer information updated to maintain accurate records and efficient follow-up
Flowcomm, part_time
May 2025 to Nov 2025
• Managed high-volume subscriber conversations through chat, maintaining an average response time of 5 minutes while keeping interactions engaging, personalized, and professional. • Built and maintained relationships with subscribers through consistent one-on-one communication and personalized engagement. • Responded to messages, follow-ups, and subscriber requests while adapting communication to different personalities and conversation styles. • Used relationship-building and sales-focused communication techniques to encourage continued engagement and increase purchasing opportunities. • Promoted and upsold paid content based on subscriber interests and conversations while maintaining a natural and personalized approach. • Documented relevant subscriber information and conversation details to support consistent communication and follow-ups. • Managed multiple conversations simultaneously while maintaining fast response times, attention to detail, and consistent communication quality.
Sinag Collection & Km bites, freelance
Sep 2024 to Apr 2025
Managed the business's Facebook presence while supporting customer engagement, promotional content, orders, and daily online operations. • Managed Facebook page activities and responded to customer inquiries • Created promotional graphics and content using Canva • Scheduled and published social media posts • Supported social media engagement and customer communication • Assisted with promotional campaigns and Facebook advertising • Managed customer orders and coordinated order-related information • Prepared and maintained sales reports and business records
Angat Buhay, part_time
Jan 2023 to Dec 2023
Supported the Call Bridging Team by handling inbound and outbound calls and helping connect callers with the appropriate departments and resources. • Handled inbound and outbound calls professionally • Directed callers to the appropriate departments based on their needs • Maintained accurate documentation and records • Collected and organized information from calls • Supported coordination between callers and relevant teams • Followed established procedures to keep communication and documentation organized