Copywriter | Facebook Ads | Email Copy | Landing Pages
Cavite, Bacoor, Philippines
Trained copywriter specializing in impactful content strategy, with expertise in Facebook posts, ads, email marketing, landing pages, and sales pages.
CAPITAL ONE, full_time
Jan 2025 to Dec 2025
Verify and evaluate customer transactions flagged by fraud prevention systems. Assist customers in recovering compromised online banking access. Communicate sensitive account information clearly and professionally. Make decisions regarding account continuation based on fraud risk assessment
TTEC, full_time
Oct 2022 to Jul 2024
Verified insurance eligibility and benefit information for healthcare providers Maintained quality scores between 96%-98% Maintained a productivity rating of 91% Developed strong attention to detail and accurate communication skills
Office Partners 360, full_time
Apr 2020 to Apr 2022
Audited voice calls and chat transactions for quality assurance. Recommended coaching action plans that improved agent scores by 3–5% Maintained daily productivity targets for voice and chat audits Strengthened analytical and communication skills through performance evaluations
Produxa, freelance
Apr 2017 to Apr 2020
Supported dropshipping businesses through email customer support Managed customer concerns, order follow-ups, and account inquiries Developed experience in written communication and inbox management.