Maricon L.

Customer Service Representative/Collection Dept. in Iqor Philippines

Pampanga

Overview

Base on my experience as Customer Service Representative in Collection Department as Voice account that Inbound and Outbound calIs and Collecting Past Due. I believe my skills are Active listening, empathy and can de escalate the angry callers/Customers and I am grateful to help the Customers regarding their concerns as well.

Skills and Tools

• Phone Support
• Conflict Resolution
• Complaint Resolution
• Customer Support
• Customer Success
• Customer Retention

Work History

• Customer Service Representative

  IQOR, full_time

  Apr 2022 to Jul 2026

  It's a Home warranty insurance account. Outbound and Inbound calls.Verifying Customers information, Providing status of the accounts regarding the Past Due, Confirming the correct payment information/Updating payment information and Processing Payment.