Customer Support | Dispatcher | Cold Caller Appointment Setter
Davao del Sur
I’m a reliable and hardworking professional with over 6 years of experience in customer service, outbound sales, and lead generation. I’ve handled customer inquiries, resolved concerns, made outbound calls, qualified leads, followed up with prospects, and scheduled appointments. I’m comfortable working with CRM systems and communication tools such as Salesforce, GoHighLevel (GHL), Vicidial, Microsoft Teams, and other productivity tools. I also have experience with logistics-related systems, including TMW, MacroPoint, and Samsara, for dispatching and shipment tracking tasks. What sets me apart is my ability to communicate effectively, stay organized under pressure, handle objections professionally, and keep accurate records while managing multiple tasks. I’m adaptable, open to learning new systems, and committed to providing dependable support to clients and their businesses. I’m looking for an opportunity to help a business improve its customer experience, generate qualified leads, book appointments, or keep daily operations running smoothly. My goal is to build a long-term professional relationship by delivering consistent, quality work.
Vertex Virtual Support, freelance
Sep 2026 to Present
As a Cold Caller in the insurance industry, my responsibilities included making outbound calls to potential customers, introducing insurance products and benefits, identifying customer needs, and determining their eligibility and interest. I built rapport with prospects, handled objections, answered questions, and explained available options to encourage enrollment or move qualified prospects to the next step. I also maintained accurate customer records, documented call outcomes, followed up with interested leads, and worked toward daily call and sales targets. My achievements include developing strong cold-calling and persuasive communication skills, improving my ability to handle objections, and building confidence in speaking with different types of customers. I learned how to keep prospects engaged, overcome rejection professionally, and identify qualified leads while maintaining a customer-focused approach.
JJR Exterior & Roofing, part_time
Mar 2026 to Present
As an Appointment Setter, my responsibilities included making outbound calls to potential customers, introducing products or services, identifying their needs, qualifying leads, handling objections, and scheduling appointments with interested prospects. I followed up with leads, maintained accurate records in CRM systems such as GoHighLevel and Salesforce, and ensured that appointment details were properly documented and communicated to the sales team. My achievements include developing strong communication and persuasion skills, building rapport with prospects, handling objections professionally, and maintaining consistent follow-up with potential customers. I focused on engaging qualified leads, reducing missed opportunities, and helping the sales team connect with prospects who were genuinely interested in the services offered.
Platinum Outsourcing, freelance
Jan 2026 to Oct 2026
As a Logistics Dispatcher, my responsibilities included coordinating delivery schedules, monitoring shipment status, tracking vehicles and drivers, and communicating with drivers, customers, and other team members to ensure timely deliveries. I used TMW CRM for dispatch-related tasks and MacroPoint and Samsara for GPS tracking, shipment visibility, and monitoring vehicle locations. I also updated shipment records, provided status updates, handled schedule changes, and helped resolve delivery delays or other operational issues. My achievements include maintaining accurate dispatch records, improving communication between drivers and the operations team, monitoring shipments efficiently, and responding promptly to unexpected changes. I developed strong organizational, multitasking, and problem-solving skills while helping ensure smooth daily logistics operations and reliable customer service.
FIL-AM LEADS, full_time
Jun 2025 to Aug 2026
As a Customer Service Representative, I handled customer inquiries, resolved complaints, provided accurate information, and ensured a positive customer experience. I managed 100–150 calls per day and processed 50–70 tickets daily using Salesforce to document concerns, create tickets, track issues, and follow up on unresolved cases. I maintained accurate customer records, communicated professionally, and followed company procedures while meeting performance and quality standards. My achievements include consistently handling high volumes of customer interactions, improving my problem-solving and communication skills, and managing multiple concerns efficiently while remaining calm under pressure. I also helped build customer trust by providing timely assistance, showing empathy, and focusing on effective resolutions.
SPLACE, freelance
Jul 2024 to Sep 2025
As a Lead Generation Specialist (Lead Miner), my responsibilities included researching potential customers, identifying qualified prospects, and gathering accurate contact information to support outbound sales and business development. I used online platforms and lead research methods to find decision-makers, verify prospect details, organize lead lists, and maintain accurate records in spreadsheets and CRM systems. I also supported outreach campaigns by providing relevant prospect information for cold calling, follow-ups, and appointment setting. My achievements include building organized prospect lists, identifying potential business opportunities, improving lead data accuracy, and helping the sales team focus on relevant prospects. I developed strong research, attention-to-detail, and organizational skills while supporting lead generation and sales pipeline growth.
Ecoretech BPO Services, full_time
Jan 2020 to May 2023
As an Outbound Sales Representative, I made outbound calls to potential and existing customers to introduce insurance products, identify their needs, explain available plans, and encourage enrollment or purchases. I built rapport with prospects, handled objections, answered questions, followed up with interested leads, and guided customers through the sales process. I also maintained accurate customer records, updated CRM systems, and worked toward daily and monthly sales targets. My achievements include developing strong communication, persuasion, and negotiation skills, building positive relationships with prospects, and improving my ability to handle rejections and objections professionally. I learned how to identify qualified prospects, present solutions based on customer needs, and maintain a consistent, results-driven approach to achieving sales goals.