Screener Executive Assistant | Ascenturi
Cebu
Over 5 years of BPO experience providing customer service, technical support, and back-office operations. Skilled in handling complex customer concerns, de-escalating difficult situations, communicating effectively with diverse personalities, and delivering accurate, customer-focused solutions in fast-paced environments. What sets me apart is my resourcefulness and initiative. When I'm given a task, I take ownership of it and find efficient ways to complete it without compromising company policies or procedures. I adapt quickly, develop workflows that improve my productivity, and establish a rhythm that allows me to consistently deliver high-quality results while meeting deadlines and expectations.
Ascenturi, freelance
Mar 2026 to Present
Managed 300+ candidate screening calls per day, evaluating applicants against job requirements and qualifications. Conducted initial interviews, assessed communication skills and role suitability, documented screening outcomes accurately, and ensured qualified candidates progressed efficiently through the recruitment process while maintaining a positive candidate experience.
CSVnow, full_time
Nov 2024 to Jul 2025
Evaluated, approved, or denied delivery submissions from drivers across the United States with full decision authority Processed high-volume logistics data under strict accuracy, compliance, and time-sensitive requirements • Verified shipment details, proof of delivery, route completion, and discrepancy reports Identified irregularities and prevented invalid or fraudulent delivery approvals Maintained precise records to support audits, performance tracking, and reporting
Foundever, full_time
Mar 2023 to Sep 2024
Monitored and evaluated agent interactions to ensure compliance with client standards and quality benchmarks