Virtual Assistant / Personal Assistant
Davao del Sur
Hi my name is Israel and aiming for a long term remote setup. Experience: 4 years in BPO industry High Adaptability and growth mindset
Concentrix Corporation, full_time
Apr 2025 to Oct 2026
Accomodation and Rental Account. Providing assistance to customer via phone, chat and email. Focuses on providing booking status, Handling complaints during and after stay, tracking refund status, providing information about policies especially on cancellation scenarios.
VXI Global Holdings BV, full_time
Jan 2023 to Dec 2024
Technical Account. Provides Basic troubleshooting steps on technical issues. Provide billing / technical assistance to customers through phone, email and chat (inbound). Zendesk tool is used for documenting interactions and solutions for future reference.
iQor Philippines, internship
Jan 2022 to May 2022
Retail Account. Assisting Customers via phone, email or chat. Addressing inquiries, processing orders, tracking refund. Resolving customer complaints.