Virtual Assistant | E-Commerce, Data Entry, Logistics
Cavite
Results-driven operations professional with over 5 years of experience in e-commerce customer service, production, and import/export logistics. Expertise in cross-border supply chain management, customs compliance, international freight coordination and vendor relations. Proficient in Microsoft Office and Google Workspace, enhancing operational efficiency and compliance in fast-paced environments.
Advanced Vitamins Limited, NZ, full_time
Jan 2026 to Oct 2026
Coordinated inbound and outbound shipments, ensuring accurate delivery scheduling and documentation. • Prepared shipping paperwork, including packing lists, invoices, and dispatch records. • Monitored inventory levels, reconciling stock records against warehouse movements and system updates. • Documentation & Compliance: Verified import/export paperwork—including commercial invoices, packing lists, COAs, and NZ–China FTA Certificates of Origin—ensuring 100% regulatory compliance. • Cross-Border Supply Chain: Oversaw two-way import/export logistics between China and New Zealand, achieving an error-free shipping record.
THE ICONIC, AU, full_time
Jul 2024 to Dec 2025
Led production teams and developed new workflows, resulting in productivity improvements of 24% for one team and 60% for another. • Mentored junior production staff, fostering a collaborative and efficient work environment; also monitored production KPIs and provided regular reports to senior management • Recognized as a Top Performer in E-Production for 2023 and the first half of 2024. • Coordinated cross-functional workflows across ecommerce operations, merchandising, and customer support teams.
THE ICONIC, AU, full_time
Oct 2022 to Jun 2024
Coordinated digital assets from THE ICONIC suppliers to in-house production teams throughout the production process. Directed the complete production process of digital assets, verifying that all items met requirements for upload to THE ICONIC's ecommerce website. • Liaised with category management team to identify upcoming bookings, ensuring timely processing of assets in alignment with stock arrival schedules. • Monitored quality control measures, ensuring digital assets met the required standards before release. • Coordinated daily with local and international suppliers and stakeholders for requests and updates, maintaining clear communication throughout the process.
THE ICONIC, AU, full_time
Apr 2021 to Oct 2022
Recognized as the Top 1 Outstanding Service Awardee for 2021-2022, demonstrating consistent dedication to customer care • Acted as a Team PIC, working alongside a Team Lead to support team health and deliver daily floor assistance. • Managed order tracking, delivery issues, returns, and refund investigations with accurate follow-through. • Resolved complex customer inquiries across email, chat, and phone using CRM and ticketing systems.