Social media manager | Canva Specialist
Cavite
My name is Jeraiah Alvaran, and I have experience in customer service, non-voice support, and graphic design. I previously worked as a Customer Service Representative handling a healthcare account at Alorica, as well as a Non-Voice Sales and Customer Engagement Specialist. I also have a background in graphic design and content creation using tools such as Canva, CapCut, Adobe Illustrator, and AI-assisted editing tools. I consider myself creative, adaptable, and easy to work with, especially in fast-paced environments. I am interested in this role because I want to continue growing my skills while contributing positively to a company where I can use both my communication and creative abilities. I enjoy working with people, solving problems, and learning new things that can help me improve professionally and personally. For my availability, I am more comfortable working night shift schedules, preferably around 8:00 PM to 5:00 AM Philippine Time. I can start as soon as needed and am willing to adjust when necessary for work responsibilities.
Alorica Company, full_time
Sep 2022 to Feb 2023
I worked as a Customer Service Representative at Alorica, handling a healthcare account, where I assisted customers with inquiries related to benefits, claims, appointments, and account concerns. I developed strong communication, problem-solving, and customer service skills while ensuring accurate information and a positive customer experience in a fast-paced environment.