Technical Support | SaaS Helpdesk Support | Email Chat Support
Pampanga
Experienced Technical Support and Customer Service Specialist with a strong background in SaaS support, helpdesk operations, and customer experience. Skilled in handling email and chat inquiries, troubleshooting technical issues, managing support tickets, documenting cases, and coordinating with internal teams to ensure timely resolutions. With experience supporting customers across various industries, including SaaS, automotive, telecommunications, and technical support, I bring strong problem-solving, written communication, and multitasking skills. Proficient in Zendesk and CRM systems, with the ability to investigate issues, provide effective solutions, and manage multiple support requests efficiently. Currently seeking remote opportunities in technical support, SaaS support, helpdesk operations, or customer service, with a focus on email, chat, and ticket-based support.
Bonterra, full_time
Jul 2026 to Present
Provided email and chat support for a SaaS case management platform by troubleshooting technical issues, resolving customer inquiries and guiding clients through system configurations and product functionality. Escalating complex issues to Tier 2 and Product teams when needed, collaborating across departments to ensure timely resolutions. Serve as part of Global Support Team by triaging and routing inbound customer emails to the appropriate line of business while managing support tickets and maintaining excellent customer service.
Hyrecar, full_time
Aug 2024 to May 2025
Investigated insurance claims by coordinating with drivers, vehicle owners and policyholders via email to verify claim details and determine eligibility for payouts and reimbursements.
Majorel, full_time
Mar 2020 to Apr 2023
Provided technical support through chat for iOS and macOS, troubleshooting hardware and software and account related issues.
UPS International, full_time
Jan 2018 to Mar 2020
Tracked and domestic and international freight shipments including boxes, crates and pallets while providing shipment status updates to business clients through chats and emails.