Joan D.

Executive Assistant /CSR / Order Management Specialist

Pampanga

Overview

Promotional Products & Customer Service Specialist with over 4 years of experience managing high-volume order lifecycles, client support, and vendor coordination for US and AU accounts. Proven track record in fast, accurate order entry, vector artwork proof verification, and proactive job tracking from quote to delivery. Fully aligned with US Pacific Time business hours and proficient in industry and order management platforms.

Skills and Tools

• Email Management
• Calendar Management
• Document Management
• Task Management
• Microsoft Teams
• Microsoft Outlook
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Microsoft PowerPoint
• Microsoft 365
• Meeting Coordination
• Google Calendar
• File Organization
• Process Documentation

Work History

• CSR/ Order Management Specialist

  DCX PH Inc., full_time

  Nov 2022 to Present

  Delivered dedicated support for US and AU sales teams handling custom promotional products and branded merchandise Processed purchase orders, sales quotations, and order confirmations with high accuracy. Assisted both client and customers about order inquiries via email

• Customer Service Representative (Voice/Chat)

  Sutherland Global Services, full_time

  Apr 2021 to Nov 2022

  Maintaining a positive, empathetic, and professional attitude toward customers always Acknowledging and resolving customer complaints (e.g., Lost, delayed, and damaged orders) Ensuring customer satisfaction and providing professional customer support