E-commerce Customer Support Specialist | Fashion & Dropshipping
South Cotabato
I help Shopify e-commerce brands deliver fast, accurate and empathetic customer support while keeping orders, shipping issues, returns, refunds and customer inquiries organized. Here's how I can support your business: ✔ Shopify ✔ Reamaze ✔ E-commerce ✔ Dropshipping ✔ Fashion & Beauty ✔ Customer Support ✔ Shipping Updates ✔ Shopify Support ✔ Returns and Refunds ✔ Email Support ✔ Chat Support ✔ File Management I am detail-oriented, dependable and eager to learn new systems and processes. My goal is not only to resolve customer concerns but also to help build lasting customer relationships that contribute to your business's success. If you're looking for a reliable Customer Support Specialist who genuinely cares about delivering exceptional service, I'd love the opportunity to support your team. I look forward to working with you!
Shoe Brand, part_time
Jul 2026 to Aug 2026
Provide customer support using Shopify and Re:amaze. Handle order status, shipping updates, address changes, refunds, returns, and product inquiries. Review previous customer interactions to ensure consistent and accurate support. Communicate with suppliers and team members using Discord, WhatsApp, and Notion. Follow company SOPs and customer service templates to deliver efficient, customer-focused solutions.
VogueNow, full_time
May 2022 to Jun 2024
Managed customer inquiries and orders through email while providing timely and professional support. Resolved customer concerns efficiently, assisted with administrative tasks and account updates to ensure excellent customer service in a remote work environment.
Alorica, contract
Jul 2021 to Apr 2022
Assisted patients and members with inquiries about medications, benefits and healthcare coverage while ensuring accurate, confidential, and empathetic customer support.