Human Resource Analyst | Administrative Assistant and Aide
Philippines
I am a highly organized and detail-oriented administrative professional with over 10 years of experience in human resources, procurement support, data management, and customer service. I worked as an HR Analyst and HR Senior Assistant at Accenture, where I handled quality audits, employee lifecycle processes, report creation, and daily client communications through email and phone support. I can provide reliable and efficient administrative support, including managing emails, organizing documents, maintaining databases, preparing reports, and handling customer inquiries professionally. I bring strong attention to detail, excellent communication skills, and the ability to work independently while meeting deadlines. I am a quick learner, strategic problem solver, and team player who can help clients streamline operations, maintain accurate records, and improve overall workflow efficiency. With my background in HR, procurement, and administrative operations, I can confidently support both business and day-to-day virtual assistance tasks.
Department of Public Works and Highways, contract
Mar 2020 to Present
• Review and perfect bidding and procurement documents for COA submission. • Prepare procurement-related documents (order of payment, CSHP letters, transmittals). • Assist in bid document receipt during procurement procedures. • Train new team members on document review and compliance standards. • Maintain and organize procurement records (filing, scanning, photocopying). • Coordinate with contractors and liaisons for document completeness. • Support database management for procurement records. • Strengthened compliance and document accuracy for COA submissions. • Improved onboarding efficiency by training new staff on bidding document review. • Enhanced database and records organization for smoother procurement tracking. • Contributed to streamlined coordination between contractors and internal units.
Accenture, Inc, full_time
Nov 2017 to Feb 2020
• Conduct quality audits for employee regularization processes (letters, reminders, extensions). • Coordinate with People Advisors and Project Managers on critical HR cases. • Respond to employee and stakeholder inquiries via email and phone. • Supervise team operations and resolve HR administration concerns when lead is absent. • Manage OPEX visual reports and create ad hoc operational reports. • Train new team members on regularization procedures. • Process probationary extensions, non-regularizations, and prepare employee letters. • Serve as backup POC for operational tasks and announcements. • Ensured high-quality and compliant regularization processing through consistent audits. • Demonstrated leadership by supervising the team and resolving complex HR issues. • Improved operational reporting and process visibility (OPEX dashboards). • Increased team capability by onboarding and training new hires effectively.
Accenture, Inc, full_time
Jun 2012 to Oct 2017
• Process final pay, leave generation, and rehire inquiries. • Address employee and stakeholder concerns related to exit and clearance processes. • Manage cases involving outstanding balances and special exits (retirement, redundancy). • Create regular and ad hoc reports of low complexity. • Organize engagement activities (team buildings, town halls, events). • Serve as asset custodian for Information Security Management System and audit 5S. • Handle high-volume inquiries and irate clients with professionalism. • Delivered consistent customer service support for exit and clearance processes. • Built strong stakeholder trust by resolving sensitive employee exit issues. • Supported information security compliance as primary asset custodian. • Contributed to employee engagement initiatives that strengthened team morale.
Accenture, full_time
Jul 2006 to Mar 2011
• Support provider data transactions and maintain database accuracy. • Identify and resolve complex system and data integrity issues. • Interact with clients regarding deliverables and process requirements. • Coach team members and provide guidance on procedures and work methods. • Contribute to process improvement initiatives and performance feedback. • Improved data accuracy and reimbursement processing through database quality checks. • Developed team capability by coaching members and providing developmental feedback. • Supported continuous improvement initiatives that enhanced operational efficiency.