Top-Performing Customer support | Amazon VA
Philippines
I have solid experience in customer service, primarily handling the Amazon Retail account at Alorica, where I consistently ranked as one of the top performers. I received multiple recognitions such as Top Performer of the Month, Lowest AHT, Lowest Transfer Rate, Low Concession Rate, Highest CCXU, and consecutive Rockstar awards. Because of my strong performance, I was promoted to a mentor role within my first six months, where I guided new hires and supported them during live calls. This experience strengthened my leadership, accountability, and ability to maintain high standards while helping others succeed. I also worked at TDCX supporting TikTok in a non-voice role, assisting users across Germany, France, Spain, and Italy. This role enhanced my written communication skills, attention to detail, and ability to manage high-volume cases while meeting strict deadlines. What makes me stand out is my results-driven mindset, adaptability, and commitment to excellence. I don’t just complete tasks — I focus on efficiency, accuracy, and continuous improvement. I bring reliability, strong communication, leadership experience, and the ability to quickly learn new tools and systems. Clients can expect someone who is organized, proactive, and dedicated to delivering high-quality work consistently.
TDCX, full_time
Nov 2025 to Mar 2026
At TDCX, I supported the TikTok account in a non-voice role, assisting users from Germany, France, Spain, and Italy. My responsibilities included handling customer inquiries through chat and email, resolving account-related concerns, documenting cases accurately, and ensuring compliance with platform policies while meeting strict service level agreements (SLAs). I was consistently recognized as one of the top performers on the team. I regularly achieved the highest number of contacts handled per day while maintaining quality standards. In addition, I received the highest total number of positive customer surveys, reflecting my strong written communication skills, efficiency, and ability to provide clear and helpful resolutions.
Alorica, full_time
May 2024 to Feb 2025
At Alorica, I handled the Amazon Retail account, assisting U.S.-based customers with order concerns, returns, refunds, replacements, account issues, and general inquiries. My responsibilities included resolving customer concerns efficiently, documenting cases accurately, meeting strict performance metrics, and maintaining high customer satisfaction. I consistently ensured compliance with company policies while balancing speed and quality in every interaction. In terms of achievements, I was consistently recognized as one of the top performers on the team. I received multiple awards, including Top Performer of the Month, Lowest Average Handling Time (AHT), Lowest Transfer Rate, Low Concession Rate, Highest CCXU, and consecutive Rockstar awards. Due to my strong and consistent performance, I was selected as a pull-out mentor in my third month and became a fully pledged mentor by my sixth month. In this role, I guided and supported new hires during live calls, shared best practices, and helped them meet their performance targets.