Customer Service Representative and Social Media Manager
Davao del Sur
I am Hanz Joshua Pil, but you can call me Josh. I am proficient using different tools such as Notion, Google software, and Microsoft 365, and also editing tools like CapCut, Da Vinci Resolved, Canva, Adobe Photoshop, and Illustrator.
Freelance, freelance
Feb 2025 to Aug 2026
I assisted customers through live chat by answering their questions, helping them find the right products, and explaining product details and offers. I also handled different concerns and encouraged potential buyers to make a purchase while making sure they had a good experience.
Awesome CX, full_time
Aug 2023 to Sep 2024
Customer Service Representative for a fashion brand account. Mainly task retention, member inquiry, product assistance, delivery, cart issues, and the return and exchange process.
VXI Globals INc., full_time
Nov 2022 to Jun 2023
Customer and technical service representative for the US and Canada, handling Microsoft Xbox accounts.
Ikigai Animation Studio, full_time
Jun 2021 to Oct 2022
- Developed engaging content for Web 3 projects across various social media platforms. - Increased traffic and engagement through targeted marketing strategies. - Managed community interactions to strengthen brand presence.