Customer Support Representative
La Union
During my time at Concentrix, I gained valuable experience handling customer inquiries and providing timely solutions to ensure customer satisfaction. I developed strong communication and problem-solving skills while maintaining a positive attitude in high-pressure situations. I take pride in building solid relationships with customers and meeting their needs while upholding company standards
My Girl Milk Tea and Coffee, full_time
Dec 2022 to May 2025
I'm also the co-owner of a coffee shop. As a business owner and barista, I've learned how to manage daily operations, provide excellent customer service, multitask, and adapt quickly to changing situations. Running a business has strengthened my organizational skills, accountability, and attention to detail.
Concentrix, full_time
Feb 2017 to Oct 2021
I have received training in project and time management, with a strong focus on call handling, chat, and email support for eBay North America. I possess proven multitasking and problem-solving abilities. Additionally, I play a key role in onboarding new hires, coaching teammates, and transferring essential skills and knowledge. I train new hires until they are ready to be endorsed on the production floor.
Expert Global Solutions, full_time
Oct 2015 to Nov 2016
As a Customer Support Representative for the Horizon Blue Cross Blue Shield of New Jersey healthcare account, I assisted members by answering inquiries related to their health insurance benefits, eligibility, claims, billing, provider networks, and coverage. I explained plan details, verified member information, and helped resolve concerns while ensuring compliance with HIPAA and company policies. I accurately documented customer interactions, escalated complex cases when necessary, and maintained a high level of professionalism and empathy during every call. This role strengthened my communication, problem-solving, active listening, multitasking, and customer service skills while working efficiently in a fast-paced, metrics-driven call center environment.