Customer Support Trust Safety Specialist | Remote-Ready Talent
Metro Manila
I'm a Customer Support and Trust & Safety Specialist with 10 months of experience in BPO and hospitality, assisting clients, resolving concerns, and safeguarding account integrity. My background in fraud analysis and upselling has honed my ability to solve problems, build trust, and deliver exceptional service. Native Tagalog speaker and working professional in the English language. I support both local and international clients with empathy and precision. I'm proficient in tools such as HubSpot, Zendesk, Salesforce, and Slack, and eager to expand my expertise with platforms like Go High Level and AlOware. What sets me apart is my ability, attention to detail, and commitment to secure, customer-centric experiences. I am ready to contribute to remote-first teams and grow into roles such as a Virtual Assistant or Customer Success Specialist.
InteLogix, contract
Sep 2025 to Nov 2025
Investigated Verizon customer accounts for potential fraud, ensuring compliance with strict security protocols. Reviewed and authenticated customer orders and credit applications with 100% accuracy, preventing unauthorized access. Conducted transaction pattern analysis to identify irregularities, reducing fraudulent activity and improving trust. Collaborated with cross‑functional teams to escalate high‑risk cases and recommend preventive measures.
IBEX Global Solutions, contract
Aug 2025 to Dec 2025
Provided comprehensive support for order tracking, troubleshooting, and returns across multiple channels. Boosted customer satisfaction by resolving issues quickly and gathering feedback effectively. Improved CRM processes, resulting in stronger customer interactions and fewer repeat complaints. Assisted in training new team members on customer service protocols and escalation procedures. Maintained high accuracy in documenting customer interactions, ensuring smooth handoffs between teams.
Concentrix, full_time
Feb 2024 to Jun 2024
Handled customer inquiries via online chat with consistently high satisfaction ratings. Provided detailed product and service explanations, increasing customer understanding and retention. Diagnosed and resolved subscription and device issues, improving customer loyalty. Supported billing inquiries and account adjustments with precision and empathy. Collaborated with supervisors to identify recurring issues and propose process improvements.