Customer Support/Dispatching and Fulfillment
Agusan del Norte
I’m a detail-oriented Operations and Dispatch professional with experience in transportation coordination, scheduling, customer service, and administrative support. I have worked with Australian clients and have experience managing bookings, coordinating drivers and service providers, monitoring operations, tracking shipments, and resolving issues in real time. My strengths include communication, organization, problem-solving, multitasking, and maintaining accurate records while delivering excellent customer service. I’m adaptable to new systems and technologies, and I have also completed the AI for Communities Workshop. What sets me apart is my combination of dispatch and logistics experience, customer-focused approach, and ability to stay organized and responsive in fast-paced remote environments. I’m interested in opportunities where I can support smooth operations and help clients achieve reliable, efficient results.
R Ally's Tours & Transfers, full_time
Jan 2026 to Aug 2026
Successfully managed dispatch operations for scheduled luxury transport services, efficiently coordinating driver assignments, bookings, schedules, and ride allocations to ensure timely and seamless service delivery. Monitored trips throughout the entire service cycle and proactively addressed scheduling and operational concerns in real time to minimize disruptions. Maintained clear and professional communication with drivers, clients, and internal teams regarding trip updates and schedule changes. Ensured accurate booking records, trip documentation, and operational reports to support efficient dispatch management and consistent service quality.
TDCX Philippines, full_time
May 2024 to Dec 2025
Successfully coordinated ride dispatch operations by efficiently assigning transport partners and monitoring active bookings to ensure timely fulfillment and high-quality customer service. Negotiated competitive pricing and confirmed bookings with transport partners and service providers while managing customer requests, special arrangements, and real-time operational updates. Proactively communicated with clients and partners to address concerns, resolve operational issues, and minimize delays, contributing to smooth and efficient daily transportation operations.
SelectVoiceCom Philippines, full_time
Oct 2021 to Jul 2023
Conducted outbound verification calls to validate business information and records, ensuring data accuracy and completeness. Reviewed and analyzed verification data to support informed operational and business decisions while maintaining compliance with company standards and documentation procedures. Successfully managed organized records, prepared accurate reports, and maintained professional communication with business clients to efficiently obtain required documentation and resolve information discrepancies.
Teleperformance Inc, full_time
Sep 2016 to Oct 2021
I was a seller support providing assistance to their Amazon Seller Account, depending on the issue that they are experiencing. Later, I was able to step up from the ladder an became a Seller Support Coach wherein I served as a Subject Matter Expert and at the same time a quality analyst to provide real time coaching to agents. I believed that doing great leads you to promotion.