Mayeth R.

Executive Operations & Administrative Coordinator | Building SOPs

Rizal, Antipolo, Philippines

Overview

Results-driven Executive Operations and Administrative leader with 10+ years across BPO, finance, telecommunications, construction, rentals, travel, healthcare, home care services, and executive support, including building workforce management functions from the ground up for global brands like Dexcom, TDCX, Alorica and Airbnb. Lean Six Sigma Green Belt certified, combining structured project management discipline with hands-on operational leadership.

Skills and Tools

• Task Management
• Google Workspace
• Meeting Coordination
• Email Management
• Calendar Management
• Document Management
• Appointment Booking
• Asana
• Calendly
• Client Communication
• Data Entry
• Excel Advanced
• File Organization
• Gmail
• Google Calendar
• Internet Research
• Microsoft Teams
• Office Management
• Process Documentation
• Project Management
• Project Coordination
• Quality Control
• Slack
• Travel Booking
• Travel Coordination
• Google Sheets Advanced

Work History

• Executive Operations & Administrative Coordinator | Executive Assistant

  Private Clients, full_time

  Sep 2023 to Sep 2026

  • Provide executive administrative support to Company leadership, managing calendars, prioritizing email, coordinating meetings, and preparing agendas, minutes, and documents to keep leadership operations running smoothly. • Coordinate client intake, onboarding, and recruitment processes, along with scheduling assistance, to support a consistent and organized pipeline of new clients and staff. • Manage CRM records and Google Workspace administration, maintaining accurate, up-to-date data and systems that support day-to-day operations across the organization. • Develop and document workflows and Standard Operating Procedures (SOPs), and apply AI-assisted workflow tools to streamline processes, improve quality assurance, and support operational reporting and project management.

• Workforce and Operations Manager

  TDCX Malaysia, contract

  Sep 2023 to Apr 2025

  • Managed the Global Command Center for TDCX Malaysia supporting the Stripe financial services account. • Delivered workforce management consultancy support to TDCX teams and third-party call centers worldwide.

• Workforce Management Senior Leader

  Dexcom Philippines, full_time

  Sep 2019 to Sep 2023

  • Pioneered and built Dexcom's Workforce Management department from the ground up. • Authored core operational processes including time-off management, hiring and termination procedures, attendance reporting, and roster Masterfile management.

• Workforce Management Associate

  Alorica Philippines, full_time

  Sep 2016 to Sep 2019

  • Launched career in Workforce Management, developing hands-on expertise in real-time management, reporting, and schedule planning.

• Subject Matter Expert

  Teleperformance Philippines, contract

  Apr 2015 to Sep 2016

  • Provided in-depth product and process knowledge support to agents across two major accounts: Vodafone NZ and Comcast USA.