Medical and Dental VA
Laguna
Hello, my name is Angelica Michelle Alfonso, and I am a dentistry graduate with over ten years of combined experience in dentistry, healthcare administration, and insurance claims management. My career has allowed me to work closely with U.S. healthcare providers, dental offices, and insurance companies, giving me a strong foundation in patient communication, claims processing, and administrative support. I began my career as a Dental Assistant at Maribeth Mercado Medical Clinic, where I assisted in complex procedures, managed patient scheduling, and ensured a professional, organized environment. Later, as a Dental Consultant for Jetstream Dental Laboratory, I liaised directly with U.S. dental offices to review cases and recommend efficient prosthesis adjustments. My contributions were recognized in Dental Town Magazine in 2007. Transitioning into the BPO and insurance sector, I worked with Cigna USA providing members and providers with accurate benefits and eligibility information, and with IAG Insurance Australia as a Claim Manager, handling end‑to‑end claims processes including dispute resolution. These roles strengthened my skills in outbound calling, CRM documentation, and professional communication. My strengths include: Healthcare and dental terminology expertise Insurance verification, scheduling, billing, and patient reminders Strong communication and rapport‑building skills Technical proficiency with Microsoft Office, Google Workspace, CRM systems, and platforms like Zoom, MS Teams, and Outlook Certified training in HIPAA compliance, Medical VA, and Dental VA What sets me apart is my ability to combine clinical knowledge with administrative efficiency. I am detail‑oriented, empathetic, and committed to improving workflows that enhance patient care and client satisfaction. I look forward to supporting your practice or business with reliable, professional, and patient‑focused virtual assistance.
WNS Globals, full_time
Jun 2017 to Feb 2026
Assisting insured’s on their home and motor policies on several accounts CGU,NRMA,SGIO,RACV - end to end process from lodgment to claim closure and deliver denials or open a complaint if needed.
HGS, full_time
Jun 2014 to Jun 2017
Provide members and providers with clear information regarding benefits, copayments, coinsurance, deductibles (including amounts already met), and any potential out‐of‐pocket costs. Deliver accurate eligibility and claims details, as well as guidance on whether a provider is in‐network or out‐of‐network
WWSSI, full_time
Jun 2007 to Jun 2011
Engaged directly with U.S. dental offices to review and discuss laboratory cases, providing professional recommendations and adjustments to dental prostheses. For example, advised on alternatives such as fabricating a reduction coping rather than waiting for a new impression, ensuring efficiency and clinical accuracy. Recognized for contributions to dental laboratory practices and featured in Dental Town magazine in 2007.
Genpact, full_time
Jun 2007 to Jun 2011
Assist customers with debit card activation and provide empathetic support for any unauthorized transactions. Handle reports of lost or stolen cards, and manage escalated issues or complaints with professionalism and efficiency
MARIBETH MERCADO MEDICAL CLINIC, full_time
Jun 2003 to Jun 2007
Assisting the dentist on complex procedures. Getting the operatory ready and cleaning up after each patient. Sending patient reminders, booking and changing appointments. Issueing invoices after payments.