Customer Experience Professional | Virtual Assistant
Metro Manila, Makati, Philippines
Customer-focused professional with over five years of experience in customer service, guest relations, and client support. A Tourism Management graduate with experience handling customer concerns, reservations, escalations, and account-related inquiries across phone, chat, and email channels. Recognized for strong communication, problem-solving, adaptability, and professionalism, with a proven ability to build positive customer relationships and deliver exceptional service in fast-paced environments.
Citigroup Business Process Solutions, full_time
Jul 2025 to Present
- Manage customer inquiries related to rewards programs and account services. - Process rewards claims accurately while ensuring timely issue resolution. - Maintain high customer satisfaction through effective communication and problem-solving