Mary C.

Experienced Virtual Assistant | Appointment Setting Lead Generation

Cebu

Overview

I’m Mary Jane Cataylo, a Virtual Assistant experienced in appointment setting, lead generation, customer service, and property management. I’ve supported clients in Australia and the US, delivering reliable results with clear communication and adaptability. My goal is to build long‑term partnerships by helping businesses stay organized, efficient, and focused on growth.

Skills and Tools

• Email Management
• Google Drive
• Microsoft Teams
• Google Workspace
• Task Management
• Internet Research
• Property Management
• Cold Calling
• Appointment Setting
• Customer Support
• Lead Generation
• Project Coordination
• Travel Booking
• Airbnb Management
• Zoom
• Project Management
• Data Entry
• Google Meet

Work History

• Short-Term Rental Management

  Stayease Studio, full_time

  May 2025 to Present

  * Manage property listings, pricing, and availability to maximize occupancy. * Ensure cleanliness, safety, and guest comfort with well‑maintained spaces and essentials. * Provide clear communication along with check‑in and check‑out instructions. * Deliver professional hospitality that results in positive reviews and repeat stays.

• Cold Caller/Appointment Setter

  Offer Out Homebuyers, freelance

  Apr 2023 to Jun 2026

  Collaborated directly with a U.S. client, conducting cold calls to homeowners to assess property‑selling interest, with a focus on lead generation and appointment scheduling.

• Appointment Setter/Cold Caller

  Integria Virtual Staffing, freelance

  Sep 2021 to May 2024

  Specialized in lead generation arranging follow-up appointments for callbacks to ensure seamless communication.

• General Virtual Assistant/Client Support

  Vaxtra Inc., full_time

  Jul 2019 to Sep 2021

  Managed email correspondence and order processing, developed tailored business proposals for Australian clients, and collaborated with graphic designers to ensure successful project delivery.

• Customer Service Consultant

  Telstra/Teletech, full_time

  Oct 2016 to Jun 2019

  Handled cable and internet service accounts for Australian customers, including processing new orders, assisting with billing concerns, and resolving inquiries to ensure seamless account management.

• Market Researcher

  DYNATA/SSI, full_time

  Mar 2006 to Jun 2016

  Conducted telephone surveys across diverse topics, engaging U.S. respondents to collect valuable insights and opinions.