Virtual Assistant | HR Practitioner | Customer Service
Philippines
A dedicated Freelance Recruiter from sourcing and screening to onboarding. With over a year in BPO as customer service, including time at physical offices work, while navigating real-life challenges as a single mom to three kids. My skills include quite good communication sharpened by hands-on roles in customer support and recruitment tools like LikedIn and job boards. What stands out about me is my authentic, family-first approach, drawing from my own journey as a widow raising two working professionals and a 15 year old son in which brings a personal touch to every interaction. I prioritized ethical hiring that supports work-life balance. For clients, I deliver direct value through efficient, tailored recruitment that reduces turnover and boosts team satisfaction. By focusing on trust and precision, I save time and costs while fostering long-term partnership, all grounded in a commitment to empowering others just as I've empowered myself.
ZPD Recruiters Powerhouse
Oct 2025 to Present
Managing the end-to-end recruitment lifecycle for multiple clients, which involves sourcing, screening, interviewing, and coordinating candidates
TTEC Teletech
Apr 2023 to Jun 2023
Answering customer phone calls and responding to their inquiries in a timely manner. Providing pre-authorization for medical treatments and explaining co-payment details. Handling billing issues, scheduling conflicts, and service complaints. Managing patient intake paperwork and updating patient records. Maintaining a professional demeanor and providing excellent customer service over the phone
Telus International, Inc
Oct 2022 to Mar 2023
Answering customer calls and responding to emails or chat messages efficiently Providing product information and resolving customer complaints Escalating unresolved issues to supervisors or relevant departments Maintaining detailed records of customer interactions and outcomes
Jiane Therese International School
Jun 2007 to Apr 2010
As an Admin Staff, I am responsible for managing the collection and maintenance of student, personnel, and school information, including receiving forms and paperwork, tracking missing forms, managing databases, updating contact information, and maintaining records. As a Student Records Clerk, I am responsible for the input of student information into the central computer and other related student records activities
Stars Bar & Dining
Sep 2000 to Present
Manages administrative tasks and provides customer service, including answering inquiries about hotel services and providing information on dining and entertainment options Receives and processes deliveries, maintains inventory, and assists with keeping storeroom areas clean and organized.
Neptune 8 Internet Service Provider
Aug 1997 to Aug 2000
Provides technical and network problem resolution to customers by guiding them through step-by-step solutions over the phone. Maintaining stable performance under pressure, handling customer inquiries and complaints, and ensuring customer satisfaction. Act as a liaison between the company and customers, providing product and service information, and managing incoming calls and customer inquiries. Generating sales leads and identifying customer needs to achieve satisfaction.
Vincent’s San Mig Shangri-La
May 1995 to Jul 1997
Responsible for ensuring guests have a positive experience by handling inquiries, resolving issues, and providing personalized service. Greeting guests, providing useful information about the hotel, helping guests make travel arrangements, addressing complaints, and defusing tension between guests