Customer Support Virtual Assistant | Email, Chat & CRM Support
Palawan
Specialized as a Customer Service Representative I help businesses provide fast, accurate, and professional customer support through email, live chat, messaging, and CRM platforms. I have experience assisting customers across automotive bookings, retail, and U.S. healthcare accounts, including handling reservations, orders, deliveries, refunds, account concerns, follow-ups, and general service inquiries. At ATAIN, I coordinated vehicle reservations and consistently completed 5+ confirmed bookings daily while maintaining accurate customer records and timely follow-ups. At Alorica, I handled high-volume customer inquiries involving orders, deliveries, refunds, and account concerns. My healthcare experience also strengthened my ability to protect sensitive information, follow verification procedures, and document every interaction accurately. My key skills include email and chat support, booking assistance, customer service, CRM management, data entry, order support, follow-ups, issue resolution, documentation, escalation handling, and professional written communication. I can follow SOPs, templates, and knowledge-base instructions while keeping every response natural, helpful, and personalized. If you need a dependable Customer Support Virtual Assistant who can manage customer inquiries, maintain organized records, resolve concerns, and help protect your customers’ experience, I would be glad to support your business.
Attain, full_time
Mar 2026 to Sep 2026
Handled customer inquiries for a car rental account, including reservations, booking modifications, cancellations, refunds, billing concerns, and general rental-related issues. Assisted customers in selecting suitable rental options while providing accurate information on rates, policies, and available services. Consistently worked toward daily sales quotas by identifying customer needs, offering relevant upgrades or add-on services, and converting inquiries into confirmed bookings. Managed customer complaints professionally, processed refund requests according to company policies, documented interactions accurately, and ensured a positive customer experience while meeting sales and service performance targets.
Alorica, full_time
Oct 2025 to Apr 2026
Handled customer inquiries related to orders, deliveries, returns, refunds, payments, and product concerns. Provided accurate solutions, documented customer interactions, resolved complaints professionally, and maintained quality and customer satisfaction standards.
Concentrix, full_time
May 2025 to Sep 2025
Handled healthcare-related customer inquiries, assisted with benefits and eligibility verification, explained coverage and claim status, scheduled appointments, updated patient information, and provided professional support while maintaining accuracy, confidentiality, and excellent customer service.