General Virtual Assistant | Customer Service & Administrative Support
Laguna, San Pedro, Philippines
I’m a reliable and detail-oriented General Virtual Assistant with almost 5 years of experience in customer service, daily operations, team coordination, and administrative work in fast-paced environments. I help businesses stay organized and provide better customer experiences through data entry, customer support, email management, administrative assistance, research, scheduling, and document and spreadsheet management. My background in restaurant operations has strengthened my ability to multitask, solve problems, communicate effectively, and handle responsibilities with accuracy and professionalism. I’m committed to providing reliable support and making day-to-day tasks easier for the clients I'll be working with.
Yellow Cab Pizza Co., full_time
Apr 2023 to Jun 2026
Managed daily branch operations. • Supervised staff schedules and task assignments. • Prepared operational reports and maintained documentation. • Resolved customer concerns and ensured service quality. • Monitored inventory and compliance with company standards. • Trained and coached team members.
Teleperformance, full_time
Apr 2022 to Jul 2022
• Assists customers with account management, billing, and payment inquiries with a high level of accuracy. • Provides information regarding services, bookings, and company policies. • Resolve customer concerns efficiently while maintaining excellent customer satisfaction. • Process booking modifications and customers request in timely manner.