Sandra N.

General Virtual Assistant | Admin Support | Customer Service

Davao de Oro

Overview

Hi, I’m Sandra Nabayao, a reliable and detail-oriented General Virtual Assistant with experience in administrative support, customer service, scheduling, and business operations. I have worked as a Business and Account Manager and Clerk, handling client communication, calendar management, document organization, and basic bookkeeping tasks. I am organized, proactive, and committed to delivering accurate and high-quality work while helping businesses stay efficient and organized.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Inbox Zero
• Data Entry
• Travel Coordination
• Document Management
• Google Drive
• Google Meet
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Monday.com
• Slack
• Discord
• Microsoft Excel
• Google Workspace
• Microsoft Teams
• Meeting Coordination
• Scheduling
• Office Management
• Appointment Booking
• Task Management
• Microsoft Outlook
• Zoom
• File Organization
• Calendly
• Google Sheets Advanced
• Excel Advanced

Work History

• Business and Account Manager

  EBS, full_time

  Sep 2023 to Sep 2026

  2023–2026 | Australia Managed day-to-day client and business operations for a cleaning services company. Handled client enquiries, emails, phone calls, bookings, and service requests. Built and maintained strong relationships with clients, NDIS participants, providers, suppliers, and community partners. Coordinated cleaning schedules and assigned cleaners based on client requirements, location, availability, and service needs. Managed rescheduling, cancellations, replacements, and service follow-ups to ensure smooth operations. Assisted with acquiring new business opportunities and clients through enquiries, referrals, partnerships, and lead generation. Prepared and customised cleaning solutions based on client needs, including NDIS/Aged Care, residential, commercial, Airbnb/STR, deep cleaning, and one-off services. Coordinated with subcontractor cleaners regarding job details, availability, requirements, and service expectations. Followed up on invoices, payments, expenses, and basic bookkeeping records using Google Sheets/Excel. Maintained client and operational records and ensured information was organised and up to date. Used Google Calendar, Google Sheets, Excel, Outlook, Microsoft Teams, WhatsApp Business, and Facebook groups for communication, scheduling, and administration. Supported the business in maintaining service quality, compliance, and client satisfaction. Assisted with cleaner recruitment and onboarding, including communicating job requirements and contractor expectations.