Virtual Assistant | Real Estate
Lanao del Norte
Experienced Customer Service Professional, Virtual Assistant, Property Management Specialist, and Lead Generation Representative with over 15 years of experience supporting clients across real estate, property management, customer service, travel, insurance, and administrative operations. Skilled in customer relationship management, tenant coordination, lead generation, sales support, data entry, and remote team collaboration. Proven ability to communicate effectively with clients, manage multiple priorities, and deliver exceptional service in fast-paced environments.
Boston Pads, full_time
May 2025 to Jun 2026
Conducted research and outbound calls to property owners and landlords to verify rental listings, identify lead opportunities, and maintain accurate property records. Managed follow-ups through calls, voicemails, text messages, and scheduled callbacks while updating CRM systems with verified information. Successfully contributed to expanding the rental property database by sourcing and qualifying landlord leads, improving data accuracy, and building positive relationships with property owners.
Getaround , full_time
Nov 2021 to Nov 2024
As a Virtual Assistant and Customer Service representative for Getaround, my role focuses on supporting both customers and internal operations to ensure a smooth, reliable car-sharing experience. My responsibilities include assisting users who book or list vehicles on the platform by answering inquiries, guiding them through the booking process, and helping troubleshoot issues such as access problems, trip modifications, cancellations, or account concerns. You also handle customer concerns in a professional and timely manner to ensure a positive rental experience. On the virtual assistant side, you support administrative and operational tasks such as updating customer records, managing bookings, monitoring trip statuses, and coordinating with relevant teams when issues need escalation. I also document cases, track recurring issues, and ensure all customer interactions are properly recorded in the system. Overall, my work helps maintain customer satisfaction, ensures smooth communication between renters and car owners, and supports the efficient day-to-day operations of the Getaround platform.
Student Universe (Remote), full_time
Jan 2009 to Mar 2012
As an Online Travel Consultant with StudentUniverse, my role focuses on assisting students and young travelers in finding, booking, and managing affordable travel options such as flights, hotels, and travel packages. I act as a direct support point for customers who need help navigating flight choices, fare rules, and booking processes, especially those who are eligible for student and youth discounts. A key part of my work involves using the SABRE system. Through SABRE, I search for flight availability, compare fares, build itineraries, issue tickets, and manage changes such as rebookings, cancellations, or refunds. Accuracy is critical since I work with real-time airline inventory and pricing. In addition to bookings, I also handle customer service responsibilities. This includes responding to inquiries via email, chat, or phone, resolving travel disruptions like delays or schedule changes, and ensuring customers understand airline policies such as baggage rules, refund conditions, and ticket restrictions. I often act as the bridge between airlines and travelers, making sure issues are resolved smoothly and professionally. Overall, my role combines travel expertise, system-based booking operations, and customer support. It requires attention to detail, strong communication skills, and the ability to manage multiple bookings while ensuring travelers receive reliable and cost-effective travel solutions.