Executive Assistant | Admin | Marketing | Healthcare | Chat Support
Batangas, Lipa, Philippines
I’m a proactive and highly organised Executive Assistant who goes beyond day-to-day administrative support. I work closely with business owners to keep operations running smoothly, stay on top of priorities, and identify opportunities to improve the way the business operates. My experience covers business and personal administration, daily operations, invoice creation, data and document management, expense and financial tracking, reporting, customer service, and coordinating multiple priorities. I’m comfortable managing sensitive information, handling time-sensitive tasks, communicating with customers and stakeholders, and making sure nothing falls through the cracks. I also take an improvement-focused approach to my work. When I notice a process that could be more efficient, organised, or cost-effective, I don’t simply work around it — I look for ways to improve it. I’m confident in reviewing processes, compiling information and reports, identifying areas for improvement, and suggesting practical solutions that can save time and make day-to-day operations more seamless. I can also provide support with basic bookkeeping and financial administration, including tracking invoices, monitoring expenses and payments, assisting with reconciliations, and keeping financial information organised and up to date. I understand how important it is for business owners to have clear and accessible records, so I make sure documents, invoices, and important information are properly labelled, organised, and easy to locate when needed. A big part of my role is also helping business owners stay on top of what matters most. I organise and prioritise emails so urgent and high-priority matters are easy to identify, while ensuring lower-priority items don’t get overlooked. I keep calendars up to date and add important tasks, follow-ups, appointments, and deadlines as soon as they come up, helping ensure that nothing is forgotten or left behind. Ultimately, I aim to be more than just an extra pair of hands. I want to be the person a business owner can trust to bring structure, anticipate needs, keep things organised, solve problems, and make their day-to-day workload lighter — allowing them to focus on running and growing their business.
Confidential, contract
May 2025 to May 2026
Provided comprehensive administrative and executive support to ensure smooth day-to-day business operations. Managed executive calendars, appointments, meetings, and schedules while coordinating emails, client enquiries, catering bookings, events, and operational requirements. Handled invoicing and financial administration, including creating, processing, and tracking invoices and assisting with accounts payable and receivable. Maintained accurate financial records and organised confidential business documentation and digital filing systems for easy access and efficient record keeping. My role helped reduce administrative workload, improve organisation, and keep daily operations running efficiently. By proactively managing schedules, correspondence, invoices, records, and follow-ups, I helped ensure that important tasks and deadlines were not overlooked.
Mary Mediatrix Medical Center, full_time
Aug 2024 to May 2025
Supported both the marketing and patient services functions by generating new business opportunities, building strong relationships with prospective and existing corporate clients, and promoting healthcare services through targeted outreach and marketing campaigns. Managed high-volume patient communication through inbound and outbound calls, emails, and enquiries, providing professional and accurate information while assisting patients with appointment bookings, confirmations, rescheduling, and healthcare service enquiries. Coordinated appointments with doctors, specialists, and various hospital departments to ensure patients were connected with the appropriate healthcare services efficiently. My role contributed to growing business opportunities while improving the overall patient experience. By proactively engaging prospective corporate clients and maintaining strong relationships, I helped create opportunities for repeat business and long-term partnerships. On the patient services side, I helped make the appointment process smoother, faster, and more organised by responding promptly to enquiries, recommending suitable appointment options, and coordinating with the appropriate doctors and departments.
Marketing Agency, full_time
Jan 2023 to May 2025
Managed multiple business social media accounts across Facebook, Instagram, TikTok, and LinkedIn, overseeing content planning, scheduling, publishing, and day-to-day audience engagement. Developed creative and promotional content designed to strengthen brand presence, attract attention, and maintain consistent communication across platforms. Created marketing materials including social media graphics, flyers, brochures, advertisements, and promotional content using Canva. Produced and edited short-form videos, Reels, and other digital content to support marketing campaigns and keep audiences engaged using capcut, invideos, and vidz Managed Meta advertising campaigns and email marketing initiatives, including campaign setup, content preparation, audience communication, and performance monitoring. Responded to customer enquiries, messages, and online reviews promptly and professionally, helping maintain positive customer relationships and brand reputation. My role helped businesses maintain a consistent and professional digital presence while increasing opportunities for customer engagement and brand awareness. Through strategic content planning, creative design, short-form video, paid advertising, and email marketing, I supported businesses in reaching their target audiences across multiple channels.