Customer Support | Healthcare Admin | Executive & Virtual Assistant
Laguna
Hi! I’m Edhz. I’m new to the VA industry, but I have years of experience in customer support, along with a background in administrative work, reception, and executive assistance. I’m highly trainable, quick to learn new tools, and available to start ASAP. I’ve worked across different accounts and industries, which has taught me to adapt quickly and learn new processes. I genuinely enjoy learning, continuously improving my skills, and doing work that I love. Data Entry • Customer Support • Administrative Support • Microsoft Office • Google Workspace • Document Management
iQor Philippines, full_time
Apr 2024 to Nov 2025
Delivered high-volume customer support via phone, email, and chat, resolving billing, account, service, order processing and general inquiries while consistently achieving high customer satisfaction. Accurately documented customer interactions, account updates, and case resolutions in CRM systems, completed timely follow-ups, and ensured efficient issue resolution. Collaborated with cross-functional teams to resolve escalations, improve service delivery, and meet productivity, quality, and customer experience goals through strong communication, problem-solving, and attention to detail.
TeleTech Philippines Inc., full_time
Oct 2022 to Jun 2023
Provided exceptional customer support via phone, email, and chat, assisting with orders, refunds, cancellations, account updates, shipping inquiries, and service requests. Investigated and resolved customer issues efficiently while maintaining high customer satisfaction, service quality, and accurate documentation in CRM/support systems. Collaborated with cross-functional teams and conducted timely follow-ups to ensure prompt issue resolution and a seamless customer experience.
Optum, full_time
Mar 2020 to Mar 2022
Delivered exceptional customer support through inbound and outbound calls, assisting members with account inquiries, benefits, coverage, and service requests with professionalism and empathy. Resolved customer concerns by coordinating with internal teams and healthcare providers while maintaining accurate documentation and handling confidential information in compliance with company policies. Conducted timely follow-ups to ensure efficient issue resolution, high customer satisfaction, and a positive member experience.
Teletech Philippines Inc., full_time
Jun 2018 to Feb 2020
Assisted customers with account management, billing concerns, orders, returns, refunds, and delivery-related inquiries. Resolved customer complaints and service issues through phone, email, and chat channels. Maintained accurate customer records and documented all interactions within CRM systems. Processed cancellations, account updates, and service requests according to company procedures.
Alorica Philippines, full_time
Sep 2017 to Jan 2018
Montecruz Enterprises Inc, full_time
Jan 2016 to May 2016
Managed end-to-end human resources operations for the company's Philippines office while providing HR support for the China branch. Led full-cycle recruitment, including job posting, candidate sourcing, resume screening, interview coordination, job offers, onboarding, and offboarding. Maintained confidential employee records, HR databases, personnel files, employment contracts, and other HR documentation. Administered employee attendance, leave management, timekeeping, payroll-related documentation, and government-mandated benefits. Served as the primary HR contact for employee inquiries, employee relations, policy implementation, performance support, and labor law compliance. Coordinated employee training, performance evaluations, engagement activities, and company events. Provided executive and administrative support to the company's CEOs by managing calendars, scheduling meetings, preparing correspondence, and handling confidential documents. Coordinated domestic and international business travel, including flight reservations, hotel accommodations, visa applications, transportation, and travel itineraries. Planned and organized executive events, including birthday celebrations, company gatherings, and special events for the company owner and leadership team. Managed the company's rental properties by preparing lease agreements, contracts, and supporting documentation. Coordinated property viewings and meetings with prospective tenants, ensuring all required documents and rental requirements were prepared and completed. Maintained rental records, monitored lease documentation, and collaborated with tenants, property owners, and other stakeholders to ensure smooth rental operations. Prepared business letters, reports, presentations, contracts, and other administrative documents while maintaining accuracy, professionalism, and strict confidentiality. Coordinated with internal departments, external vendors, government agencies, and business partners to support daily business operations and executive priorities.