Customer Service Representative/Foundever
Metro Manila
I am a Customer Support Specialist with over four years of experience handling high-volume operations for major brands like Amazon, Verizon, and JP Morgan Chase. My key strengths are software navigation, multitasking under pressure, and maintaining strict data security. What sets me apart is my ability to handle complex, fast-paced technical workflows while remaining calm and empathetic. I am highly organized, excel at meeting strict deadlines, and am eager to bring my service-oriented mindset to your team.
Foundever, full_time
Mar 2025 to Present
Provided high-volume inbound phone support to resolve complex account inquiries, billing disputes, and technical troubleshooting. Managed rapidly changing customer scenarios with high responsiveness while adhering to strict performance metrics. Maintained accurate system documentation for internal leadership and upheld professional communication standards.
SSG APAC, full_time
Jul 2024 to Jan 2025
Navigated specialized financial platforms to manage account profiles, verify transactions, and log real-time data. Resolved intricate account disputes while ensuring strict compliance and data security standards. Delivered efficient, high-volume customer support in a fast-paced remote operations environment.
Teleperformance, full_time
Mar 2023 to Jan 2024
Ensuring day-to-day depositor satisfaction. Assisted customers with real-time balance inquiries, fund transfers, and detailed fee explanations. Guided clients through digital banking navigation while maintaining strict data security and privacy compliance standards.
Concentrix, full_time
Sep 2018 to Jun 2020
Provided high-volume inbound telephone support to efficiently resolve customer order issues, marketplace transactions, returns, and refunds. Handled escalated customer calls, applying advanced problem-solving techniques to diffuse tension and resolve complex account and fulfillment disputes. Navigated and utilized digital systems to troubleshoot order fulfillment disruptions and secure compromised retail accounts. Maintained strict data security protocols while delivering fast, real-time resolutions to optimize customer satisfaction