Virtual Assistant | Customer Service | Admin Operations Support
Metro Manila, Pasig, Philippines
Detail-oriented and reliable Virtual Assistant with over 10 years of experience in administrative support, customer service, and operations. Skilled in email and calendar management, data entry, online research, and task coordination. Known for strong organizational skills, clear communication, and the ability to work independently with minimal supervision, adapts to new tools and processes while maintaining accuracy and efficiency.
Moza-Bella, LLC, contract
Aug 2025 to Jun 2026
• Manage and organize email inboxes, prioritize communications, and respond to inquiries with professionalism and efficiency • Coordinate calendars, schedule appointments and meetings, and ensure seamless time management • Maintain accurate and up-to-date data across Google Sheets, CRM systems, and internal databases • Identify and source qualified leads across social media platforms to support business growth • Monitor client progress, track key updates, and ensure timely follow-ups • Plan, schedule, and publish social media content in alignment with brand strategy • Provide comprehensive administrative support to streamline daily operations and improve overall efficiency
Foundever, full_time
Apr 2024 to Jun 2025
• Managed high-volume customer inquiries via phone, email, and chat with strong resolution rates. • Assisted customers with order placement, booking services, and processing requests efficiently. • Reviewed inventory and ensured product/service availability before confirming orders • Processed payments securely while maintaining strict confidentiality • Provided order tracking, delivery updates, and booking confirmations • Coordinated with dispatch teams for scheduling deliveries and service requests • Processed price match requests and applied discounts, promotions, and special offers • Performed cross-selling and upselling to enhance customer value and increase revenue • Handled escalated concerns using effective de-escalation techniques • Maintained accurate customer records and booking details in CRM systems
PrulifeUK, freelance
May 2023 to Apr 2024
Conduct comprehensive financial needs analysis to assess clients’ goals, risk profiles, and financial capacity Develop and present customized financial plans, including life insurance, investment, education, and retirement solutions Recommend suitable insurance and investment products aligned with clients’ long-term objectives Generate and qualify leads through networking, referrals, and social media outreach Build and maintain strong client relationships, ensuring high retention and client satisfaction Assist clients with policy applications, documentation, and onboarding processes Provide after-sales support, including policy reviews, updates, and claims assistance Stay informed on market trends and product developments to deliver relevant financial advice Ensure compliance with regulatory standards and company policies in all client interactions Track and manage individual sales performance, client portfolio growth, and persistency rates
Alorica, full_time
Nov 2021 to May 2023
• Assisted customers with product inquiries, order placement, and booking of appliance services. • Scheduled installations, repairs, and service appointments based on customer availability • Coordinated with dispatch teams and technicians to ensure timely service delivery • Provided order tracking, delivery updates, and appointment confirmations • Processed price match requests and ensured accurate billing adjustments • Guided customers through basic troubleshooting for appliances before scheduling service • Supported membership enrollment and explained service plans and benefits • Resolved complaints and escalations through professional de-escalation techniques • Maintained accurate records of customer interactions, bookings, and service requests • Delivered high-quality support in a fast-paced, multi-tasking environment
Fundline Inc., contract
May 2021 to Oct 2021
Oversee daily branch operations, ensuring efficient workflow and adherence to company policies Manage client accounts, loan applications, and financial transactions with accuracy and compliance Evaluate and process loan applications, including credit assessment and document verification Build and maintain strong relationships with clients to support retention and repeat business Handle customer inquiries, concerns, and escalations with professionalism and timely resolution Monitor branch performance, including sales targets, loan releases, and collection efficiency Prepare and submit regular reports on branch operations, financial performance, and client activity Coordinate with head office and other departments to ensure smooth operational processes Ensure compliance with regulatory requirements and internal controls Support business development initiatives, including client acquisition and local marketing efforts
St. Peter Memorial Chapels, Inc., full_time
Jul 2014 to Oct 2020
Oversee daily chapel operations, ensuring a respectful, organized, and seamless environment for clients and guests Coordinate wake schedules, memorial services, and interment arrangements with families and service teams Provide compassionate customer service, assisting clients with inquiries, concerns, and service requirements Supervise chapel staff, including scheduling, task delegation, and performance monitoring Ensure cleanliness, maintenance, and proper setup of chapel facilities and viewing rooms Manage documentation, service contracts, and billing processes with accuracy and confidentiality Coordinate with funeral directors, suppliers, and external service providers for smooth operations Handle sensitive situations with professionalism, empathy, and discretion Monitor inventory of chapel supplies and ensure timely replenishment Ensure compliance with company standards, health protocols, and local regulations
St. Peter Life Plan, Inc, full_time
Jul 2011 to Jul 2014
Design and deliver training programs for sales agents and staff, focusing on product knowledge, customer service, and sales techniques Conduct workshops, seminars, and coaching sessions to enhance team performance and productivity Assess training needs and identify skill gaps to recommend targeted learning solutions Monitor and evaluate trainee progress through assessments, feedback, and performance tracking Provide one-on-one coaching and mentorship to support continuous improvement Collaborate with management to align training initiatives with business goals and sales targets Maintain accurate training records, attendance, and performance reports
St. Peter Life Plan, Inc., full_time
May 2009 to Jul 2011
Screen resumes and evaluate job applications to identify qualified candidates Coordinate the end-to-end recruitment process, from sourcing to onboarding Conduct in-person interviews and initial candidate assessments Serve as liaison between candidates and hiring managers to ensure smooth communication and alignment Maintain accurate and up-to-date employee records and HR documentation Support and facilitate employee benefits enrollment processes Administer health and welfare plans, addressing employee inquiries and concerns Assist in onboarding activities to ensure a positive new hire experience Coordinate and manage executive health checkup schedules, including direct support for the CEO Ensure compliance with company policies and labor regulations throughout HR processes