Customer Service Representative | Chat Email Support Specialist
Metro Manila, Pasig, PH
I am a highly reliable and detail-oriented Customer Service Representative with over 8 years of experience in providing fast, empathetic, and accurate Live Chat and Email Support. My expertise lies in efficiently resolving inquiries, helping businesses retain customers, boosting satisfaction scores, and maintaining clean ticketing queues. I am confident that my quality work and dedication to customer satisfaction and business reputation will make me an asset to your team.
ColCap Servicing Pty. Ltd., full_time
Jan 2026 to Jun 2026
I managed mortgage loan accounts through phone and email. Once a mortgage loan is opened, I’m in the frontline, handling inquiries from customers, brokers, and mortgage managers. I reach out to every department to find a possible resolution for the caller.
Concentrix, full_time
Feb 2020 to Feb 2026
I managed the image review process, ensuring that images were accurately entered into the system. I monitored the mismatch level queue and tracked the team’s accuracy rate per review. Additionally, I created the team’s mismatch file and ensured that every agent was meeting the target.
Eager K Trading, full_time
Jun 2019 to Oct 2019
I managed the company’s supply inventories and contacted suppliers to place orders. Additionally, I reached out to clients to confirm orders, provide invoices, and obtain quotations. I also create the company’s social media content.
Inspiro, full_time
Oct 2016 to Feb 2019
I managed order processing, monitoring, and deliveries through live chat and email. I could efficiently handle a high volume of live chats and emails, managing up to five simultaneous chats.