Customer Service Associate | Email and Chat Support | E-commerce
Isabela, Ramon, Philippines
In my previous role, I assisted customers through email and live chat by answering questions about orders, product details, returns, refunds, and account management. I helped resolved issues, provided updates on order status, and made sure customers felt supported throughout the process. My goal was always to respond promptly, communicate clearly, and provide a positive customer experience.
Peak Support Global Enterprises, full_time
May 2022 to Feb 2026
We assist customers regarding order inquiries, returns, refunds, order replacements, and account management. Whenever the Leads and SMEs are not around, I am also being assigned as a POC to assist the Team Members for their questions on our channel.