Virtual Assistant | Customer Service
Philippines
Good day! My name is Irish Ann Jadillo you can call me Ann, and I am a Virtual Assistant with nearly three years of experience in customer service, technical support, and administrative assistance. I have supported retail and utility accounts, including electric, gas, and telecommunications, where I handled customer inquiries, billing concerns, basic troubleshooting, and service coordination. In addition to customer support, I have experience with administrative work such as data entry, CRM management, email and calendar handling, documentation, and report tracking. I am also skilled in cold calling, lead qualification, and appointment setting. I am highly organized, detail-oriented, and comfortable working in a remote environment. I take pride in providing reliable support, clear communication, and accurate work to help clients run their operations smoothly.
FinTech
Sep 2025 to Dec 2025
Responsible for accurately entering, updating, and managing data in spreadsheets, CRMs, or databases. Tasks include verifying data, generating basic reports, and assisting with administrative support. Requires attention to detail, reliability, good typing skills, and familiarity with MS Excel, Google Sheets, or CRM tools.
IQOR
Mar 2025 to Jan 2026
Handled customer inquiries for gas and electric utility accounts Assisted with billing, service orders, account updates, and outage reports Resolved issues efficiently while maintaining high customer satisfaction Documented interactions accurately using CRM systems.