Appointment Setter
Negros Occidental
I recently gained valuable experience working as a Customer Service Representative for the Metro by T‑Mobile campaign, where I was responsible for handling billing inquiries, technical support, retention, and sales for U.S. customers. In this role, I consistently demonstrated strong problem‑solving skills and persuasive communication, ensuring that customer concerns were resolved quickly while also focusing on retention strategies to maintain loyalty. I developed expertise in managing high‑volume calls, troubleshooting technical issues, and converting potential cancellations into continued service, which strengthened my ability to balance empathy with business goals. Following this, I worked as a Cold Caller and Appointment Setter for Pulse Clearwater Studio, where I conducted outbound calls to prospective clients, presented services clearly and persuasively, and scheduled appointments to build a steady pipeline of qualified leads. I maintained accurate records in CRM tools, followed up diligently with prospects, and overcame objections with resilience and professionalism. This dual experience allowed me to refine both my inbound customer service skills and my outbound appointment‑setting expertise, giving me a well‑rounded background in client engagement. Together, these roles highlight my ability to deliver exceptional service, drive results, and contribute to organizational growth through effective communication and customer focus.
Pulse Clear Water , contract
Jun 2026 to Aug 2026
I worked as an Appointment Setter for Pulse Your Wellness Studio, where my primary responsibility was to connect with prospective clients through outbound calls and follow‑up communication. I introduced the studio’s wellness programs in a clear and persuasive manner, answered initial questions, and scheduled appointments to ensure a steady flow of qualified leads. In this role, I consistently demonstrated strong interpersonal skills, building rapport quickly and overcoming objections with professionalism and empathy. I maintained accurate records in CRM tools, coordinated schedules efficiently, and ensured that clients received timely reminders and updates. This experience allowed me to refine my organizational abilities, strengthen my persuasive communication, and contribute directly to the studio’s client engagement and growth.
IQORPH , full_time
Jan 2025 to Jun 2026
I worked as a Customer Service Representative at IQORPH for the T‑Mobile campaign, where I was responsible for handling billing inquiries, technical support, retention, and sales. My duties included assisting customers with account updates, clarifying charges, processing payments, and troubleshooting technical issues to ensure smooth service. I also managed retention calls, addressing customer concerns with empathy and offering tailored solutions to prevent cancellations, while consistently meeting retention targets. In addition, I drove sales through upselling and cross‑selling, presenting service upgrades and promotions that matched customer needs. This role required balancing customer satisfaction with business objectives, managing high‑volume calls, and maintaining professionalism under pressure. Through this experience, I strengthened my communication, problem‑solving, and persuasive skills, while contributing to both customer loyalty and revenue growth.
Transcom Worldwide Ph, full_time
Dec 2023 to Jan 2025
I worked as a Customer Service Representative at Transcom Bacolod for the Comcast powered by Xfinity campaign, specializing in Retention and Sales accounts. My responsibilities included handling inbound calls from customers considering service cancellations, addressing their concerns with empathy, and offering tailored solutions to retain their business. I consistently applied persuasive communication techniques to highlight the value of Comcast’s products and services, converting potential cancellations into continued subscriptions. In addition, I managed upselling and cross‑selling opportunities, presenting service upgrades and packages that aligned with customer needs. This role required balancing customer satisfaction with business goals, meeting retention targets, and driving revenue growth. Through this experience, I strengthened my ability to resolve complex issues, build rapport quickly, and maintain professionalism in high‑pressure situations.
Panasiatic Solutions , full_time
Jan 2023 to Mar 2026
I worked at Panasiatic Solutions as part of the Straight Talk Wireless campaign, a U.S. prepaid mobile service provider. In this role, I handled a wide range of customer service responsibilities including billing inquiries, technical support, and account troubleshooting. I assisted customers with resolving service issues, explained plan features, and guided them through processes such as payments, activations, and device support. A key part of my role was maintaining customer satisfaction by listening attentively, providing clear solutions, and ensuring that issues were resolved efficiently. I also developed strong communication skills by managing high‑volume calls and balancing empathy with professionalism. This experience gave me a solid foundation in customer engagement, problem‑solving while strengthening my ability to work under pressure and meet performance targets in a fast‑paced environment.