Medical/Healthcare VA | Data Entry | Recruitment and Credentialing
Cebu
Hello, I'm Jonnel Gaas, a Virtual Assistant with over 11 years of BPO experience, including 7 years in the U.S. healthcare industry. I am a HIPAA-certified Medical Virtual Assistant with expertise in customer service, technical support, healthcare administration, recruitment, credentialing, insurance verification, prior authorizations, medication refills, and data entry. My strengths include strong communication skills, attention to detail, organization, adaptability, and the ability to manage multiple tasks efficiently with minimal supervision. I am proficient in various tools and platforms such as Microsoft Office, Google Workspace, Salesforce, RingCentral, Five9, Zendesk, Tebra, Practice Fusion, WellSky, and other healthcare and business systems. What sets me apart is my diverse background across multiple industries, my commitment to accuracy and quality, and my dedication to providing reliable support that helps clients streamline operations and achieve their goals. I take pride in being dependable, proactive, and focused on delivering excellent results.
MedSync, full_time
Nov 2025 to Apr 2026
Data Entry Medical records review Summaring patient medical records With Strict compliance with HIPAA guidelines
IntelyCare, full_time
May 2022 to Oct 2025
Expedited the onboarding process for new providers, ensuring timely completion of all required Conduct interviews, to both new and dormant applicants and sending offer letters. Received and evaluated applications to look for missing and inaccurate information. Conducted primary source verifications (background checks and board certifications) Obtained NPI numbers for providers and facilities and updated existing profiles. Reviewed HCP documents such as, ID card, profile image, Work license, Physical exam, TB test, Covid card, Immunization records, CPR, OIG, SAM, Sex Off and Medi-Check, SSN card, CORI/Patch, references, drug screen, I-9 processing, Coordinate the collection and verification of primary source documents and manage the lifecycle of expiring credentials to ensure continuous compliance. Manage a dedicated ATS of healthcare professionals to ensure they
Prudential Life Insurance, full_time
Sep 2021 to Feb 2022
Provided detailed information to patients that has inquiries regarding the coverage of their Insurance Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding their insurance Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Optum, full_time
Jul 2019 to Aug 2021
Processed prescription refills for patients ensuring they don't ran out on their medications. Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times. Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures. Reviews insurance, copay and Prior Authorizarion
Comcast, full_time
Jul 2014 to Jul 2019
Receive inbound calls from customers that has problems with their internet, phone and cable service Assisting customers installing and activating their cable boxes, Phone and internet Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved supcalls by listening to the customer properly for any underlying problems Processed proration of bills and service upgrade if applicable