Sales/Dispatch Manager | Lead Generation | Scheduler | Client Success
Pampanga, Angeles, Philippines
Experienced Sales and Operations Professional with a strong background in lead generation, client success, dispatch coordination, and team management. Passionate about streamlining processes, driving revenue growth, and creating exceptional customer experiences. Recognized for strong leadership, problem-solving abilities, and a results-oriented approach that helps businesses achieve their goals efficiently.
Park Properties Group Inc | Viking Tree Experts and Viking Washers, full_time
Feb 2023 to Jun 2026
I handled end-to-end lead generation and sales coordination while overseeing daily dispatch operations. I managed inbound and outbound calls, live chat, and email inquiries, ensuring timely response and conversion of leads into active jobs. I also supported social media advertising efforts and performed basic website updates and edits to improve online visibility and customer engagement. I worked closely with on-site field teams, coordinating schedules, relaying client requirements, and ensuring smooth job completion from booking to service delivery. In addition, I monitored team tasks to ensure nothing was missed, tracked sales performance, and implemented follow-ups and coordination strategies to improve conversion rates and overall sales efficiency.
dnata Travel Inc, full_time
Jan 2021 to Jan 2023
I was primarily responsible for managing the team's email queue, serving as a key point of contact for customer inquiries, bookings, service modifications, and escalations. I handled high volumes of inbound and outbound communications while ensuring timely responses and maintaining excellent service levels. My role involved coordinating airport meet-and-assist services at Dubai International Airport and partner airports worldwide, working closely with customers, airport representatives, and internal teams to ensure smooth service delivery. Through effective prioritization and queue management, I helped prevent backlogs, improved response efficiency, and contributed to a seamless customer experience for international travelers.
ML Pineda Accounting Firm, full_time
Jun 2019 to Oct 2020
I supported both accounting and compliance-related operations, including business permit registrations, renewals, and business closure processing for various clients. I assisted in preparing and organizing documentation required for local government registrations and regulatory requirements, ensuring completeness and accuracy of submissions. I also handled basic taxation tasks and client coordination, providing support in filing requirements and maintaining updated records. In addition, I was responsible for general bookkeeping, data entry, and financial record management, working closely with senior accountants to ensure smooth workflow and timely completion of client requirements.
Acadsoc Ltd., freelance
Apr 2019 to Jan 2021
Conduct one-on-one online English lessons for students (children to adults) using provided teaching materials. Responsibilities include preparing for classes, delivering ESL lessons, evaluating student performance, providing feedback and corrections, and submitting class remarks after each session. Tutors work remotely, manage their own schedules, and use Acadsoc's online teaching platform.