Riche L.

Healthcare Assistant and Scheduler | Patient/Customer Support

Leyte

Overview

Results-oriented professional with a Bachelor of Science in Hospitality Management and extensive experience in operations, team supervision, and customer-facing roles. Proven ability in project coordination, scheduling, problem-solving, and cross-functional collaboration, with a strong focus on service excellence and operational efficiency. Adaptable and tech-savvy, with a demonstrated ability to streamline processes, support team performance, and deliver positive client and guest experiences across dynamic work environments.

Skills and Tools

• Insurance Verification
• Medical Scheduling
• Patient Scheduling
• EMR/EHR Systems
• HIPAA Compliance
• Patient Communication
• Patient Follow-up
• eClinicalWorks
• NextGen
• CUROGRAM
• HubSpot
• ReferralMD

Work History

• Scheduling Team Leader

  Capitol Pain Institute, full_time

  Feb 2025 to Present

  Oversee and support front-desk staff handling multi-line calls and patient communications. Ensure accurate record-keeping, data entry, and insurance verification. Monitor scheduling, cancellations, and referrals to maintain efficient operations and patient satisfaction. Train staff on procedures, HIPAA compliance, and customer service standards. Handle escalated concerns and operational issues. Continuously review workflows to improve processes and ensure consistent, high-quality service delivery.

• CSR - Medical Scheduler and Assistant

  Capitol Pain Institute, full_time

  Jul 2024 to Feb 2025

  Manage a multi-line phone system for incoming and outgoing calls; gather patient information and direct inquiries appropriately; maintain smooth communication among patients, providers, and staff; accurately update patient records and charts; provide treatment instructions; handle appointment scheduling and referrals; verify and update insurance information; ensure compliance with HIPAA regulations.

• CSR - Medical Scheduler and Assistant

  Southwest Orthopaedic Group, full_time

  Jul 2024 to Feb 2025

  Manage a multi-line phone system for incoming and outgoing calls; gather patient information and direct inquiries appropriately; maintain smooth communication among patients, providers, and staff; accurately update patient records and charts; provide treatment instructions; handle appointment scheduling and referrals; verify and update insurance information; ensure compliance with HIPAA regulations.