Client & Customer Support Specialist
Cavite
I am a customer support and virtual assistance professional with experience in patient care coordination, appointment setting, and multi-channel customer service, helping clients and customers through phone, email, and CRM platforms. My background includes supporting healthcare, retail, and digital marketing industries, where I developed strong skills in communication, problem-solving, active listening, and relationship building. Over the years, I have worked with companies such as Concentrix, TaskUs, Teleperformance, and CEO Hero, where I handled customer concerns, scheduled appointments, generated leads, and ensured a positive client experience. I am known for being adaptable, detail-oriented, and dependable, with the ability to work efficiently in fast-paced remote environments while maintaining professionalism and accuracy. Beyond my professional experience, I have a strong interest in helping people, improving customer experiences, and continuously learning new tools and systems that improve business operations. With my combination of customer service expertise, healthcare support knowledge, and administrative skills, I am committed to delivering value and contributing to the success of the team I work with.
Talkiatry, full_time
Jan 2025 to May 2026
• Receive timely, appropriate, and continuous care. Acts as a central point of contact between patients, healthcare providers, and support services to improve treatment outcomes and overall patient experience. Schedule and manage patient appointments, follow-ups, and referrals to ensure continuity of care • Assist in crisis intervention by escalating urgent concerns to appropriate medical professionals • Support administrative tasks such as documentation, reporting, and data tracking for patient outcomes • Strong understanding of mental health care practices and patient support principles
CEO Hero, full_time
Oct 2023 to Dec 2024
• Conducted outbound calls and communicated with business owners regarding digital marketing and website services • Assisted in appointment setting, lead generation, and client follow-ups • Contributed to customer growth and sales support initiatives • Managed communication and administrative tasks remotely
Koozie Group, full_time
Sep 2020 to Oct 2023
• Assisted customers and distributors with product inquiries and order concerns • Provided quotations, order updates, and issue resolution support • Maintained excellent customer service while handling high-volume interactions
C. DIZON CONST. & DEVLP’T CORP., full_time
Sep 2015 to Oct 2016
• To be one with the professional architects in the architecture department of the company in providing architectural services • “Our Lady of Lourdes Hospital” is one of the projects that I’ve been a part of