Remote Executive Assistant | CRM Administration | Customer Experience
Misamis Oriental
Remote-experienced Executive Assistant and Customer Experience professional with 7+ years supporting business operations, executive workflows, and client relationships across bridal retail, finance, telecom, and BPO industries. Proven track record managing executive calendars, CRM systems (Salesforce), and cross-channel client communication while maintaining zero missed deadlines across concurrent roles. Known for adaptability, discretion, and the ability to juggle competing priorities without dropping details.
Support Zebra, full_time
Sep 2025 to Present
Use Salesforce to receive and manage client interactions across live chat, email, and phone channels for a finance sector client. • Handle multiple concurrent live chats, meeting a 30-second response-time standard and 2–3-minute hold-time target per interaction. • Respond to email inquiries within 20 minutes of first contact, prioritizing rapid resolution as soon as a solution is confirmed rather than delaying updates to the customer. • Manage inbound calls following structured ARM and EAR call-flow protocols, maintaining a 2–3-minute hold-time standard while delivering professional, compliant customer interactions. • Handle escalations and complex account inquiries while maintaining accuracy and professionalism under finance industry compliance standards.
VXI Davao, full_time
Nov 2024 to Aug 2025
Supported customers on the LegalZoom account, a business-formation platform, helping business owners create new businesses and file annual reports for compliance. • Received and resolved customer chats, emails, and calls through Salesforce, delivering front-line support while maintaining service-quality standards. • Supported subscription sales for new business owners and processed account renewals for existing businesses, contributing to customer retention.
Unique Modest Bridal, full_time
Mar 2024 to Mar 2026
• Managed executive calendars, inbox correspondence, and scheduling for leadership, ensuring zero missed appointments or client deadlines. • Maintained and updated CRM client records, tracking communications and order status to support accurate, on-time follow-up with clients. • Coordinated documentation, reporting, and project tracking across teams, functioning as the primary point of administrative continuity for the business. • Conducted research and compiled findings to support business and operational decisions.
Teleperformance, full_time
Feb 2022 to Oct 2024
Supported customers on a telecom account with technical and account inquiries while consistently meeting quality and productivity targets. • Mentored and trained new hires, helping onboard team members and reinforcing product and process knowledge to reduce ramp-up time.
AV Pamatong Trading & Construction, full_time
Feb 2021 to Jul 2021
Managed day-to-day office operations, records, and documentation with a strong focus on accuracy and audit readiness. • Coordinated with vendors and stakeholders using strong written and verbal communication, using Excel and Word for reporting and administrative functions. • Maintained clean, consistent data across administrative systems, building a working foundation for enterprise tools such as SAP Business ONE.