Mariel M.

Admin Assistant

Agusan del Sur, Bayugan, Philippines

Overview

New Talent Detail-Oriented Customer Support & Email Resolution Specialist

Skills and Tools

• Chat Support
• Email Support
• Customer Retention
• Technical Support
• Remote Support
• Complaint Resolution

Work History

• Customer Service Representative

  Personal Collection, Philippines, contract

  Apr 2024 to Apr 2025

  Handled customer inquiries, order processing, and account concerns for Personal Collection dealers and direct customers via email and phone support. Resolved product, payment, and delivery issues promptly, maintaining a high resolution rate. Provided product information and promotion updates, directly contributing to customer satisfaction, brand loyalty, and smooth distribution operations.