Executive Assistant / Sales and Customer Support Expert
Camarines Sur
Results-driven Customer Service and Sales Professional with experience in BPO, sales, lead generation, travel support, and customer engagement. Skilled at building strong customer relationships, identifying client needs, handling objections, and delivering solutions that improve customer satisfaction and business performance. I have experience supporting customers across voice, chat, and email channels while consistently meeting KPIs such as customer satisfaction, conversion targets, productivity, and service quality standards. My strengths include: • Customer Service & Technical Support • Sales & Upselling Strategies • Lead Generation & Prospecting • Appointment Setting • Travel Reservations & Booking Support • CRM Management & Data Entry • Objection Handling & Customer Retention • Excellent Communication & Problem Solving I am committed to delivering high-quality work, maintaining professionalism, and helping businesses create positive customer experiences while achieving their goals.
Probe CX, full_time
Jan 2026 to Mar 2026
Assisted customers with flight reservations, itinerary changes, cancellations, and travel-related inquiries Consistently met KPI targets including CSAT, QA, AHT, and productivity goals Delivered accurate booking support while maintaining customer satisfaction standards Handled high-volume customer interactions while ensuring compliance with airline policies Identified customer needs and recommended suitable travel options and additional services
Sutherland Global Services, full_time
Jan 2025 to Sep 2025
Assist customers with flight, hotel, and travel bookings Recommend travel options based on customer needs and budget Explain travel policies, baggage rules, visa requirements, and itinerary details Process booking changes, cancellations, and refunds Handle customer concerns and provide solutions Upsell travel-related services when appropriate (upgrades, insurance, packages) Maintain booking accuracy and customer records
Capillary Learning, full_time
Jun 2023 to Jun 2024
Research and identify potential clients Build prospect lists using tools like LinkedIn, CRM systems, and databases Reach out through email, calls, social media, or campaigns Qualify leads based on interest, budget, and need Schedule meetings or demos for sales teams Maintain and update CRM records Track lead conversion metrics and campaign performance
Quantrics Enterprises, full_time
Jan 2018 to Mar 2023
Promote and sell internet, mobile, TV, and home services Identify customer needs and recommend suitable plans Handle objections and explain product value Upsell and cross-sell services when appropriate Process account changes, renewals, and service activations Meet sales targets and performance metrics Build customer trust and long-term relationships
Sutherland Global Services, full_time
Dec 2013 to Jan 2018
Assist customers through phone, chat, or email with account and product concerns Troubleshoot software issues and guide users step by step Explain product features and subscription options clearly Help with login, installation, setup, billing, and navigation concerns Document interactions accurately in CRM systems Escalate complex issues when needed while maintaining ownership of the customer experience Meet customer satisfaction and performance goals