Airbnb Support Ambassador
Philippines
I am to introduce myself as an Airbnb Virtual Assistant with prior experience as an Airbnb Support Ambassador. In my role, I supported both hosts and guests with reservations, cancellations, modifications, mediations, and AirCover-related concerns while ensuring full compliance with Airbnb policies. Because of my background, I understand how important fast communication, policy accuracy, and guest satisfaction are to maintaining strong reviews and smooth operations. I can assist with guest messaging, reservation management, issue resolution during stays, and policy guidance—allowing you to focus on growing your listings while knowing your guests are well taken care of. I’m reliable, detail-oriented, and proactive, and I take pride in helping hosts deliver a consistent 5-star experience. I’d love the opportunity to learn more about your properties and see how I can support your day-to-day operations.
TDCX, full_time
Mar 2025 to Feb 2026
Perform variety of calls and messages per day helping users’ inquiries related to booking a reservation. Assisting users confirming status of their reservations, and helping to assist with booking or cancelling a reservation Mediate with users both hosts and guests in regards with issues during the stay of the reservation that would be beneficial to both parties. Educate users about the company’s policy related to cancellations and refunds.
Teleperformance, full_time
Aug 2024 to Feb 2025
Answer an average of 30 calls each day, addressing customers inquiries, dispute transactions and providing information to the claim that was been addressed. Achieved 96% customer satisfaction rate and reduced call handling time by 15%. Expertise in banking systems, conflict resolution, and financial product knowledge. Committed to delivering exceptional customer service in high-volume environments. Managed escalated customer issues, resolving on an average of 400 complex cases per month with a 96% satisfaction rate, leading to an 86% decrease in formal complaints.
Capahi Dental Clinic, full_time
May 2018 to Oct 2023
Acted as the face of the dental office by welcoming an average of 150 patients weekly, confronting them, scheduling them, and answering any questions about the dental care / procedures. Managing patients records for long time patients and adding new records for the new registered patients Managing dental inventory by monitoring stocks every Saturday of the week and informing the dentist into placing new orders.