General Virtual Assistant
Sorsogon
I am highly adaptable and versatile. I am also easy to teach and I am always looking forward to learning new skills and developing the ones I already have. I have 2 years experience in customer service and relations, appointment setting and I have a CEFR score of C1. I am fluent in English and I have great communication skills.
Bizmates Philippines Inc., freelance
Oct 2025 to Present
Conducted personalized one-on-one online English lessons for adult learners by assessing their proficiency levels and identifying individual learning goals. Guided students in improving their pronunciation, grammar, vocabulary, and fluency through tailored conversational practice in real-life, academic, and professional contexts. Prepared learners for specific objectives such as job interviews, workplace communication, presentations, and examinations while providing constructive feedback, monitoring progress, and fostering a professional, supportive, and culturally sensitive learning environment.
Mang Inasal Philippines Inc., full_time
Jul 2023 to Jun 2025
Served as Service Quality Manager and Production Quality Manager, ensuring exceptional customer service and customer satisfaction by resolving concerns, monitoring feedback, and maintaining high service standards. Supervised and coached staff, supported customer needs, promoted new products, and ensured quality, cleanliness, and operational excellence to deliver a positive dining experience.
Metro Health Specialists Hospital Inc., full_time
Apr 2021 to Aug 2023
Responsible for handling inquiries about Molecular Laboratory services, providing clients with documentary requirements, confirming RT-PCR swab test appointments, and interviewing patients or their representatives to collect and verify necessary information before testing. The role also involves explaining hospital regulations and RT-PCR testing schedules, obtaining signed patient consent forms, addressing concerns by identifying issues and providing appropriate solutions, and performing daily administrative tasks accurately and efficiently while maintaining a high level of energy and professionalism in a fast-paced environment.